Darius Fuller
Philadelphia,PA
Summary
Recognized for reliability and a consistently positive attitude, forming the foundation for professional success. A coachable mindset and commitment to excellence demonstrate dedication to high standards of work ethic and attention to detail in every task. Proven ability to adapt and thrive in dynamic environments ensures effective collaboration and achievement of team goals. Passionate about contributing to organizational success while fostering a supportive and productive workplace culture.
Overview
11
11
years of professional experience
Work History
Concierge
Rejuvenate
Philadelphia, PA
04.2025 - Current
- Delivered exceptional guest service by promptly addressing inquiries and resolving issues.
- Coordinated transportation arrangements, enhancing guest experiences and satisfaction.
- Managed reservations using property management systems, ensuring accuracy and efficiency.
- Trained and mentored new staff on operational procedures and customer engagement techniques.
- Delivered exceptional hospitality by greeting customers, clients, guests, and staff with warmth and professionalism.
- Managed guest inquiries and ensured exceptional service standards.
- Resolved guest complaints promptly, maintaining high satisfaction levels.
- Implemented feedback systems to gather insights for service improvements.
Sanitor
TASTY BAKE CORPORATION (TASTYKAKE)
Philadelphia, PA
01.2018 - 09.2019
- Performs a variety of cleaning duties to ensure that plant meets/ maintains sanitation standards of company, industry, customer and/or governmental agencies. I demonstrate competency on-the-job activity working direct or indirect affect on product safety, legality and/or quality.
- Cleans assigned areas and/or machinery in accordance with the company, regulatory agency and/or customer standards.
- Dismantles equipment for cleaning and reassembles.
- Practices and complies with all the Company policies and procedures including safety and work rules.
- Assist receiving clerk as necessary to ensure customer satisfactory.
- Practices and complies with all the Company policies and procedures (EEO, Harassment, Safety, and Sarbanes Oxley).
- Prepared cleaning solutions and equipment in accordance with health and safety standards.
Customer Service Associate
WAWA CORP.
Philadelphia, PA
09.2017 - 04.2018
- As a customer service associate I work in support of the store management team to facilitate the completion and performs a variety of tasks related to different areas of the store including food preparation, cash register duties, customer service, general housekeeping and other related functions.
- Greet customers and provide an enjoyable shopping experience for all customers.
- Respond to customer request in a timely manner.
- Support and follow all safety and security initiatives.
- Ensure the proper execution of assigned foodservice programs and procedures.
- Support WAWA vision to become “fast casual to go with world class convenience”.
- Practices and complies with all the Company policies and procedures (EEO, Harassment, Safety, and Sarbanes Oxley).
- Collaborated with product team to communicate customer feedback, leading to improved product offerings.
- Increased team productivity with effective communication and coordination of tasks.
Assistant Manager
FOOT LOCKER CORP.
Willow Grove, PA
09.2015 - 09.2017
- Interface with customers to identify purchasing needs; recommend additional products or cost-effective alternative to enhance service and satisfaction.
- Provide training to new employees to uphold company policies and sustain customer satisfaction.
- Educated customers on available product options to meet and exceed customer service experience.
- Investigated and resolve customer complaints or issues to strengthen the company reputation and grow customer retention.
- Successfully increased the company’s sales activities per week sales.
- Practices and complies with all the Company policies and procedures (EEO, Harassment, Safety, and Sarbanes Oxley).
- Collaborated with upper management on strategic planning for seasonal sales events
- Conducted performance evaluations to identify training needs and support employee development.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
High School Diploma -
NORTHEAST HIGH SCHOOL
Philadelphia, PA06.2015
Skills
- Leadership
- Organization
- Customer Service
- Highly Adaptable
- Communication
- Strong Work Ethic
- Problem Solving/Conflict Resolution
- Team-Player
Timeline
Concierge
Rejuvenate
04.2025 - Current
Sanitor
TASTY BAKE CORPORATION (TASTYKAKE)
01.2018 - 09.2019
Customer Service Associate
WAWA CORP.
09.2017 - 04.2018
Assistant Manager
FOOT LOCKER CORP.
09.2015 - 09.2017
High School Diploma -
NORTHEAST HIGH SCHOOL