Darlene Porch
Pittsburgh
Summary
Dynamic professional with extensive experience at Citizens Bank, excelling in fraud detection and risk mitigation. Proven ability to analyze suspicious activities and implement effective strategies, showcasing strong problem-solving skills and a commitment to customer service excellence. Proficient in Microsoft Excel, demonstrating a detail-oriented approach to complex financial challenges.
Overview
50
50
years of professional experience
1
1
Certification
Work History
Retail Service Specialist
AAA
Pittsburgh
09.2021 - Current
- Greet all members and customers, determine their need and provide Legendary Service;
- Provide DMV vehicle license, registration
- Valid notary license
- Knowledge and experience in accounting principles and procedures
- Strong mathematical ability
- Knowledge of Microsoft office, and VITU Software
- Ability to work with minimal supervision
- Strong ability to multi-task and prioritize tasks to meet deadlines
Deposit Fraud Specialist
Citizens Bank
Pittsburgh
01.2015 - 06.2021
- Responsibilities include performing research, investigation and/or mitigation of suspicious bank activities.
- Includes identifying suspicious activities to prevent illegal acts, insure risk mitigation and fraud detection that may lead to AML and Account Takeovers.
- Involved in strategies to recover any incurred losses and prevention of future losses.
- Also works independently with internal and external banks and the appropriate regulatory agencies.
Customer Service Specialist
Bank of New York Mellon (BNYM)
Pittsburgh
01.1975 - 01.2015
- Worked with client service professionals to research and solve problems to insure high levels of customer satisfaction.
- Also actively promoted strong customer relations through continuous improvement and high quality customer service.
- Duties also included monitoring internal controls, developing process efficiencies and implementing efficient operating procedures.
Education
Some College (No Degree) -
Carlow University
Pittsburgh, PASkills
- Banking and financial services
- Teamwork and collaboration
- Research and analysis
- Customer service and support
- Problem solving and multitasking
- Detail-oriented and analytical
- Anti-money laundering (AML)
- Microsoft Excel and Office proficiency
- Leadership and team management
- Investigation skills
- Reliability and flexibility
- Written and verbal communication skills
- Call center operations
- Accounting principles
- Initiative and self-starter attitude
- Strong work ethic and integrity
- Fraud detection
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- Certified Notary Public
- Driver's License
Additional Information
Detail orientated and analytical, Problem solving and multi-tasking, Excellent team-based leadership skills, Self-starter with strong initiative, Excellent written and verbal communication skills, Strong work ethic and integrity, MS Office: Word, Power Point and Excel
Education
Some college, High school diploma or GED
Timeline
Retail Service Specialist
AAA
09.2021 - Current
Deposit Fraud Specialist
Citizens Bank
01.2015 - 06.2021
Customer Service Specialist
Bank of New York Mellon (BNYM)
01.1975 - 01.2015
Some College (No Degree) -
Carlow University
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