Darline Dameus
Philadelphia
Summary
Accomplished law enforcement professional with expertise in criminal investigations and crisis intervention, honed at the City of Philadelphia. Proven ability to build strong community relationships and de-escalate conflicts effectively. Recognized for integrity and strategic planning, driving initiatives that enhance public safety and community trust. Consistently exceeded performance metrics by 20% through proactive policing.
Overview
18
18
years of professional experience
Work History
Police Officer
City Of Philadelphia
Philadelphia, PA
03.2017 - Current
- Enforced traffic regulations to ensure public safety and compliance.
- Responded to emergency calls, providing immediate assistance to citizens in distress.
- Conducted thorough investigations of incidents, gathering evidence and preparing reports.
- Collaborated with community organizations to develop crime prevention initiatives.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Led patrol units in high-crime areas, focusing on proactive policing methods.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
Customer Service Representative
Cardionet
Malvern, PA
05.2013 - 03.2017
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new staff on customer service protocols and company policies.
- Managed escalated customer issues, ensuring swift resolutions and enhanced satisfaction.
- Developed and implemented process improvements to enhance overall service efficiency.
- Monitored performance metrics to identify trends and drive continuous improvement initiatives.
- Cultivated strong relationships with customers, enhancing loyalty and retention strategies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Adjunct Professor of French
Rosemont College
1400 Montgomery Dr. Bryn Mawr, Pa
08.2012 - 05.2014
- Developed and implemented course curricula aligned with academic standards.
- Facilitated engaging classroom discussions to enhance student participation.
- Evaluated and graded student assignments using clear, objective criteria.
- Mentored students in research methodologies and academic writing techniques.
- Conducted assessments to measure student learning outcomes effectively.
- Taught Area of expertise courses, providing instruction to up to Number undergraduate students.
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Strengthened critical thinking skills in students through the incorporation of problem-based learning activities.
- Enhanced student comprehension by employing diverse teaching methods and incorporating multimedia resources.
Teacher Development Facilitator and English Teache
US Peace Corps
Malawi
09.2008 - 11.2011
- Created and executed engaging lesson plans for various learning styles.
- Assisted students in developing cross-cultural communication skills through group projects.
- Supported local educators in enhancing instructional strategies and classroom management practices.
- Coordinated community workshops to share educational resources and foster cultural exchange.
- Built collaborations with local organizations to expand educational opportunities for students.
Education
Master of Science - French
Bowling Green State University
Bowling Green, OH08.2001
Bachelor of Science - French
SUNY, Oneonta
Oneonta, NY05.1999
Skills
- Report writing
- Integrity and honesty
- Conflict de-escalation
- Relationship building and management
- Criminal investigations
- Planning and coordination
Languages
French
Native or Bilingual
French, Creole
Native or Bilingual
Timeline
Police Officer
City Of Philadelphia
03.2017 - Current
Customer Service Representative
Cardionet
05.2013 - 03.2017
Adjunct Professor of French
Rosemont College
08.2012 - 05.2014
Teacher Development Facilitator and English Teache
US Peace Corps
09.2008 - 11.2011
Master of Science - French
Bowling Green State University
Bachelor of Science - French
SUNY, Oneonta