Darnell Tisdale
Reading
Summary
Experienced human services operations leadership with 10+ years in ODP-funded residential and behavioral health services. Certified Investigator with advanced expertise in incident management (EIM), regulatory compliance, waiver service delivery, and quality assurance. Proven ability to lead multi-site residential programs, ensure compliance with ODP regulations, manage budgets, and drive person-centered outcomes for individuals with intellectual and developmental disabilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Operations
Friendship Community
Lititz, PA
01.2025 - Current
- Provide executive oversight of ODP-funded residential programs supporting individuals with intellectual and developmental disabilities
- Ensure compliance with ODP regulations, licensing standards, and waiver requirements
- Direct multi-site operations including staffing models, service delivery, and program performance
- Manage budgets, monitor financial performance, and ensure efficient allocation of resources
- Oversee incident management system (EIM), including reporting, investigations, and corrective actions
- Conduct and support Certified Investigations related to reportable incidents and rights violations
- Lead quality improvement initiatives to enhance health, safety, and person-centered outcomes
- Serve as primary liaison during audits, monitoring visits, and regulatory reviews
Mental Health Worker
Creative Health Services, Inc
Pottstown, PA
11.2019 - Current
- Provide behavioral health support, crisis intervention, and stabilization services
- Support individuals in managing symptoms and developing coping strategies
- Maintain documentation in compliance with clinical and regulatory standards
Program Director
Step by Step, Inc
King Of Prussia, PA
11.2021 - 01.2025
- Managed ODP residential programs serving individuals with intellectual and developmental disabilities
- Ensured compliance with 6100 regulations, ISP requirements, and waiver service standards
- Oversaw staffing, scheduling, and program operations across multiple residential sites
- Supervised program managers, supervisors, and direct support professionals
- Completed and finalized EIM reports and ensured timely incident follow-up and resolution
- Participated in investigations and compliance reviews as a Certified Investigator
- Managed program budgets and ensured fiscal accountability
Program Specialist
Supportive Concepts for Families Inc.
Reading, PA
10.2019 - 11.2021
- Supported ODP residential compliance, ISP documentation, and licensing readiness
- Coordinated with Supports Coordinators and Administrative Entities
- Maintained regulatory files and ensured audit preparedness
- Provided on-call crisis response and incident support
- Assisted in behavior support plan development and implementation
- Ensured staff training compliance and regulatory adherence
Program Specialist
Office of Long Term Living( InGenesis)
Harrisburg, PA
02.2019 - 10.2019
- Developed reporting tools and monitored service data trends
- Prepared compliance and performance reports for state review
- Supported quality improvement initiatives through data analysis
Residential Director
Child First Services
Reading, PA
11.2016 - 04.2017
- Directed residential services ensuring compliance with applicable regulations
- Coordinated medical, behavioral, and community-based supports
- Maintained communication with families, providers, and state entities
Therapist / Clinical Supervisor
Retreat Premier Addiction Treatment Centers
Lancaster, PA
07.2013 - 11.2016
- Conducted clinical assessments, treatment planning, and therapeutic services
- Supervised clinical programming and ensured documentation compliance
- Supported recovery planning and behavioral stabilization
Education
Bachelor of Science - Child Development & Marriage And Family Relations
Indiana University of Pennsylvania
Indiana, PASkills
- ODP Waiver Residential Services (ID/A)
- Incident Management & EIM Reporting
- Certified Investigations (CI)
- 6100/6400 Regulatory Compliance
- ISP Process & Supports Coordination Collaboration
- Multi-Site Operations & Program Leadership
- Budgeting & Fiscal Oversight
- Quality Assurance & Performance Improvement
- Staff Training & Supervision
- Person-Centered Planning & Service Delivery
Accomplishments
- Dean’s List – Fall 2008
- Stanley M. Heck Detterline Scholarship – 2007
Certification
- Certified Investigator (CI)
- First Aid/CPR Certified
Timeline
Director of Operations
Friendship Community
01.2025 - Current
Program Director
Step by Step, Inc
11.2021 - 01.2025
Mental Health Worker
Creative Health Services, Inc
11.2019 - Current
Program Specialist
Supportive Concepts for Families Inc.
10.2019 - 11.2021
Program Specialist
Office of Long Term Living( InGenesis)
02.2019 - 10.2019
Residential Director
Child First Services
11.2016 - 04.2017
Therapist / Clinical Supervisor
Retreat Premier Addiction Treatment Centers
07.2013 - 11.2016
Bachelor of Science - Child Development & Marriage And Family Relations
Indiana University of Pennsylvania