Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darnelle Peterson

Philadelphia

Summary

Dynamic Assistant Manager with a strong background in supervision and project management. Skilled in problem-solving and effective communication, contributing to streamlined operations and enhanced customer satisfaction. Committed to upholding safety and hygiene standards in all aspects of work.

Overview

6
6
years of professional experience

Work History

Environmental Services Worker

Penn Medicine
Philadelphia
12.2021 - Current
  • Maintained cleanliness in patient rooms and common areas throughout the facility.
  • Operated cleaning equipment to sanitize surfaces and ensure hygiene standards.
  • Collaborated with nursing staff to address urgent cleaning requests promptly.
  • Followed infection control procedures to minimize cross-contamination risks.

Assistant Manager

7 Eleven Gas Station
Philadelphia
03.2019 - 07.2025
  • Supervised daily operations and ensured adherence to company policies.
  • Managed inventory levels and coordinated restocking of merchandise.
  • Implemented cash handling procedures for accurate financial transactions.
  • Scheduled employee shifts to optimize coverage during peak hours.
  • Resolved customer complaints and maintained a positive store environment.
  • Monitored safety protocols and ensured compliance with health regulations.

Customer Service Representative

Nordstrom
King of Prussia
02.2020 - 02.2024
  • Assisted customers with inquiries and product selections during busy shopping hours.
  • Resolved customer complaints by providing effective solutions and support.
  • Engaged with customers to build relationships and enhance their shopping experience.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Bachelor of Arts - Sociology

Cheyney University of PA
Cheyney, PA
05-2025

High School Diploma -

Imhotep Institute Charter High School
Philadelphia, PA
06-2019

Skills

  • Customer service
  • Team collaboration
  • Project management
  • Time management
  • Conflict resolution
  • Inventory management

Timeline

Environmental Services Worker

Penn Medicine
12.2021 - Current

Customer Service Representative

Nordstrom
02.2020 - 02.2024

Assistant Manager

7 Eleven Gas Station
03.2019 - 07.2025

Bachelor of Arts - Sociology

Cheyney University of PA

High School Diploma -

Imhotep Institute Charter High School

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Darnelle Peterson