Darnicka Hall
Pittsburgh
Summary
Hardworking and passionate job seeker with many years of customer service experience, eager to secure entry level position. Driven by a passion for continuous learning, Ready to bring a strong work ethic and make a positive impact.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Cafe Associate
Sam’s Club
Pittsburgh
04.2026 - Current
- Provided excellent customer service in high-volume cafe environment.
- Prepared and served diverse food and dessert items to enhance customer satisfaction.
- Resolved customer complaints in a professional manner while maintaining a positive attitude.
- Handled cash transactions accurately while processing customer orders promptly.
- Processed cash transactions accurately and promptly to ensure efficient service.
- Resolved customer complaints professionally, fostering a positive cafe atmosphere.
- Maintained cleanliness of work area and restocked supplies.
- Collaborated with team members to ensure smooth cafe operations daily.
- Resolved any discrepancies with customer orders quickly and efficiently.
Direct Support Professional
AMP
Pittsburgh
04.2025 - 02.2026
- Provided personalized support to individuals with developmental disabilities.
- Assisted clients in daily living activities and personal care routines.
- Developed and implemented individualized support plans for clients.
- Monitored client progress and reported concerns to the care team.
- Ensured a safe and supportive environment for all clients at AMP.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Accompanied individuals on outings to promote independence and integration into the community.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Facilitated social interactions between participants and their peers in the community.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Enhanced patient wellbeing by supporting participation in recreational activities.
Catering Assistant
Panera Bread, Flynn Restaurant Group
Pittsburgh
10.2022 - 04.2025
- Provided friendly, courteous service to create memorable moments for guests.
- Delivered catered food and supplies to facility for on-time set-up.
- Cleaned and organized kitchen stations to promote team efficiency
- Oversaw catering orders to verify accuracy and completeness.
- Maintained flexible work schedule to meet event needs.
- Maintained composure and work quality while under stress.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Lifted and carried heavy materials
- Pushed, pulled and transported large loads and objects
- Prepared and assembled catering orders for timely delivery to clients.
- Assisted in setting up catering events, ensuring a professional presentation.
- Responded to customer inquiries regarding catering options and services available.
- Provided excellent customer service by interacting with guests during events.
- Assisted in setting up and breaking down catering events.
Associate
Panera Bread, Flynn Restaurant Group
Pittsburgh
08.2019 - 10.2022
- Identified customer needs and wants to enhance customer experiences and boost sales
- Greeted customers and offered assistance for increased customer satisfaction
- Maintained relationships with customers to maximize sales opportunities.
- Identified customer needs and wants to enhance experiences and drive sales
- Cultivated relationships with customers to maximize sales opportunities
- Created inviting environment for customers by maintaining store organization and cleanliness
- Managed efficient cash register operations.
- Maintained store organization and cleanliness to create an inviting environment
- Wrapped bakery products for customer purchase.
Education
High School Diploma Or GED -
Taylor Allderdice High School
Pittsburgh, PA 08.2016 - 06.2020
Skills
- Food preparation
- Preparing food items
- Cleaning and sanitizing
- Customer Service
- Guest interaction
- Customer satisfaction
- Hospitality and accommodation
- Restaurant Experience
- Time management
- Organization and planning
- Cash Handling
- Communications
Timeline
Cafe Associate
Sam’s Club
04.2026 - Current
Direct Support Professional
AMP
04.2025 - 02.2026
Catering Assistant
Panera Bread, Flynn Restaurant Group
10.2022 - 04.2025
Associate
Panera Bread, Flynn Restaurant Group
08.2019 - 10.2022
High School Diploma Or GED -
Taylor Allderdice High School
08.2016 - 06.2020