Darren Fails
Bristol
Summary
Dynamic Parts Counter Sales Person at Liberty Kenworth-Hino Truck Sales with a goal-oriented mindset and strong negotiation skills. Enhanced customer relationships, driving repeat business and referrals. Leveraged product knowledge to streamline order processing, resulting in improved efficiency and customer satisfaction. Achieved significant cost reductions through strategic vendor negotiations.
Overview
16
16
years of professional experience
Work History
Parts Counter Sales Person
Liberty Kenworth-Hino Truck Sales
09.2022 - Current
- Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
- Streamlined order processing for quicker turnaround times and improved customer experience.
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
- Crosstrained in other areas of the dealership, gaining valuable perspective into overall business operations.
- Collaborated with team members to achieve monthly sales targets and improve overall department performance.
- Enhanced product knowledge by attending regular training sessions and staying up-to-date on industry trends.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Assisted in conducting regular inventory audits to maintain accuracy and prevent discrepancies.
- Assisted customers with diagnosing problems for [Type] equipment and purchasing necessary replacements.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Improved communication between departments by developing processes for relaying information about special orders more efficiently.
- Contributed to higher sales by recommending appropriate parts and accessories based on customer needs.
Export Coordinator
Penn Auto
04.2014 - 09.2022
- Achieved faster response times to client inquiries by streamlining internal communication channels within the organization.
- Initiated and maintained customer master profiles to correct information and offer consistent service.
- Established a strong rapport with customs officers and government agencies, fostering positive relationships that facilitated smooth export transactions.
- Ensured compliance with international trade regulations, diligently monitoring changes in export laws and updating company procedures accordingly.
Driver Coordinator
Community Transit of Delaware County
04.2009 - 04.2014
- Improved route efficiency by analyzing GPS data and adjusting schedules accordingly.
- Streamlined driver onboarding process, shortening training time while maintaining quality standards.
- Developed strong relationships with clients, resulting in increased business referrals and repeat customers.
- Met transportation service targets and delivered loads on time.
- Promoted transportation productivity agenda by focusing on asset optimization and improving fuel economy, payload cost-efficiency, route optimization and wait times.
- Reduced operational expenses by identifying areas of waste or inefficiency within the department.
Education
High School Diploma -
Smyrna High School
Smyrna, DE06-2002
Skills
- Customer relationship building
- Goal-oriented mindset
- Strong negotiation
- Product knowledge expertise
Timeline
Parts Counter Sales Person
Liberty Kenworth-Hino Truck Sales
09.2022 - Current
Export Coordinator
Penn Auto
04.2014 - 09.2022
Driver Coordinator
Community Transit of Delaware County
04.2009 - 04.2014
High School Diploma -
Smyrna High School
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