Summary
Overview
Work History
Education
Skills
Websites
Activities
Timeline
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Darren Pulaski

Skippack,PA

Summary

Dynamic account manager and business development professional with over 20 years of experience in Information Technology and Records Management Services, recognized for a strong track record in driving revenue growth and enhancing client satisfaction. Highly motivated and detail-oriented, adept at building and maintaining robust business relationships that foster collaboration and long-term success. Eager to leverage extensive knowledge and expertise in account management or business development roles, contributing significantly to organizational objectives and overall profitability. Committed to delivering exceptional results through strategic planning and effective communication.

Overview

30
30
years of professional experience

Work History

Enterprise Customer Success Manager

Iron Mountain Information Management
05.2021 - 04.2025
  • Leveraged deep service & product knowledge to provide expert guidance on best practices and optimal usage patterns for clients.
  • Managed key client relationships of 40+ National Healthcare and global Life Science customers, leading to increased account retention and growth.
  • Met or surpassed renewal rates and upgrade goals.
  • Hosted virtual meetings with clients ranging from formal program reviews to end-user platform training.
  • Facilitated successful upsells and expansions by demonstrating the value of additional products or services to existing customers.
  • Negotiated contract renewals skillfully, securing long-term commitments from key clients while maintaining profitability standards.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.

Business Development & Account Management

Iron Mountain Information Management
04.2002 - 04.2019
  • Held various business development and account management roles over 19-year tenure.
  • Managed and expanded service within an account base of 200+ Mid-market accounts.
  • Quotas based on the Growth of active customer spend to their current programs, focus on cross-selling new business lines.
  • Tenacious & persistent work ethic, consistently a top performer in opportunity creation and activity.
  • Fiercely competitive in my approach to generate & close new business as well as being a trusted advisor to the customer’s present and future business needs.
  • For 2017-2018, worked remote, selling Data Management Services into the Federal Government.
  • November 2010-December 2017, Business Development Representative for Data Management Services. Role required adaptability and flexibility as there were yearly changes to G&A’s as well as new services to support. Proposed a monthly fixed rate program for new customers, which was approved by senior leadership. The new program resulted in higher close rates team-wide while also lowering customer issues with their invoices.
  • March 2009-October 2010, Enterprise Account Representative for Data Management. Responsible for growth into an assigned book of business for active Enterprise accounts.
  • June 2006- Selected as one of three representatives for a Tele-sales pilot program focused on selling Media Vaulting & Disaster Recovery Services into key cities on the East Coast. Responsible for qualifying, proposing contracts and closing all in-bound inquiries that came through the 800 line as well as web contact forms.
  • June 2004-Promoted to Business Development Representative supporting Digital Services.

Sales Representative/Account Manager, Inside Sales

AmeriQuest Technologies/Seneca Data Corp.
01.2000 - 10.2001
  • Sold IT hardware, software and professional services through an assigned book of 50 VAR’s.
  • Annual sales volume of over ten million dollars.
  • Traveled on a quarterly basis to meet with the owners & upper management of top accounts.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.

Sales Representative/Account Manager

Wesco Industrial Products
10.1997 - 10.1999
  • Responsible for creating sales promotions and for selling material handling equipment through distributors.
  • Generated new business through outside sales leads provided by marketing partners.
  • Increased sales volume of active distributors by 30% in my first year.
  • Pre-qualified all sales inquiries through the company’s website.

Outside Sales Representative

Capital Cleaning Contractors
09.1995 - 10.1997
  • Placed 2nd out of twenty national sales rep for generating new business in 1996.
  • Sold commercial cleaning contracts to all sized companies in Southeastern Pennsylvania.
  • Generated new business through canvassing, cold calling and contacting previous customers and sales leads.
  • Closed business through contract signing typically by the CEO or President of the company.
  • Interviewed and hired the sub-contractors to be placed into new accounts.
  • Managed over one hundred accounts and thirty sub-contractors.
  • Worked around the clock on a pager where I could be contacted anytime, including weekends.

Education

Bachelor of Science - Marketing

Penn State University
University Park
05.1995

Skills

  • Customer advocacy
  • Salesforce proficiency
  • Goal setting and achievement
  • Contract Negotiations
  • Problem-solving abilities
  • Client needs assessment
  • Customer Needs Analysis
  • Total Cost of Ownership
  • Time Management
  • Adaptability
  • Data-driven decision making
  • Strategic account management
  • Upselling and expansion
  • Proficient in Word, Excel and Powerpoint

Activities

  • Yearly volunteer at Cradles for Crayons in Conshohocken, PA
  • Sports activities include strength training, mountain biking and hiking
  • Enjoy traveling out of state on a yearly basis with family and friends

Timeline

Enterprise Customer Success Manager

Iron Mountain Information Management
05.2021 - 04.2025

Business Development & Account Management

Iron Mountain Information Management
04.2002 - 04.2019

Sales Representative/Account Manager, Inside Sales

AmeriQuest Technologies/Seneca Data Corp.
01.2000 - 10.2001

Sales Representative/Account Manager

Wesco Industrial Products
10.1997 - 10.1999

Outside Sales Representative

Capital Cleaning Contractors
09.1995 - 10.1997

Bachelor of Science - Marketing

Penn State University

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Darren Pulaski