Darren Turner
Drexel Hill
Summary
My name is Darren Turner, and I am a detail-oriented IT professional with experience in help desk support, system deployments, and troubleshooting hardware and software issues in fast-paced environments. My primary focus has been supporting end users, resolving technical issues, and ensuring devices and systems are functioning properly and efficiently.
I have experience working directly with users to troubleshoot account, hardware, and software-related problems while also assisting with deployments and device setups. I recently earned my CompTIA Security+ certification and have been continuing to build my cybersecurity knowledge through hands-on labs and personal projects focused on security operations and networking.
I am looking to continue growing my technical knowledge and expand on the skills I already have. I believe this opportunity would allow me to continue developing professionally while contributing to your team. I look forward to speaking with you in the near future.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Solutions Analyst II
Thomas Jefferson University
Philadelphia, PA
01.2024 - Current
- Executed comprehensive deployment strategies for desktops, laptops, and peripheral devices, ensuring seamless integration across the organization.
- Configured system imaging and performed quality assurance testing to ensure optimal functionality of Windows and Mac devices.
- Managed user provisioning and device setup to ensure secure and streamlined identity and access management (IAM) operations.
- Facilitated secure data migration processes, ensuring confidentiality and integrity of sensitive information.
- Engaged with GRC team to develop proficiency in risk assessments and compliance workflows utilizing LogicGate.
- Analyzed business requirements to develop comprehensive solutions for system enhancements.
- Collaborated with cross-functional teams to identify and resolve operational challenges.
Help Desk Technician
Thomas Jefferson University
Philadelphia, PA
12.2023 - 12.2023
- Facilitated user support for Active Directory account management, including password resets and authentication issue resolution.
- Diagnosed and resolved tier 1 and 2 technical issues related to Windows systems, software installations, and connectivity challenges.
- Compiled incident reports to uncover trends and bolster risk mitigation efforts.
- Executed technical support operations with a focus on maintaining compliance with IT and security standards.
- Diagnosed and addressed technical issues related to hardware and software, ensuring seamless campus operations.
- Utilized ticketing system to swiftly identify and resolve user-reported technical issues.
Mortgage Loan Officer
NEXA Mortgage
Philadelphia, PA
11.2022 - 12.2023
- Analyzed financial statements and credit histories to establish borrower eligibility for loans.
- Reviewed and interpreted client financial information to identify suitable mortgage eligibility and loan alternatives.
- Analyzed client profiles and market conditions to design personalized mortgage solutions that enhance client satisfaction.
Education
Associate of Applied Science -
DeVry University
Philadelphia07-2027
Skills
- Cybersecurity: Incident Response, IAM, Risk Management, Access Control, Security Policies, Endpoint Security
- Tools & Technologies: Active Directory, ServiceNow, SCCM, BitLocker, Microsoft 365, VPN, LogicGate
- Systems: Windows 10/11, MacOS, System Imaging, Device Configurations
- IT Operations: Hardware Deployments, Asset Management, Data Migration, Troubleshooting
- Compliance & GRC: Risk Assessments, Control Documentation, Compliance Workflows
Certification
CompTIA Security+ SY0-701
Timeline
Client Solutions Analyst II
Thomas Jefferson University
01.2024 - Current
Help Desk Technician
Thomas Jefferson University
12.2023 - 12.2023
Mortgage Loan Officer
NEXA Mortgage
11.2022 - 12.2023
Associate of Applied Science -
DeVry University