Dashae Divine Marie McCloud
Lancaster,PA
Summary
Sales professional with a solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and exceeding metric goals. Skilled at creating displays to promote higher sales, completing POS transactions, and building a strong sales team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Flex Sales Associate
Pandora Jewelry - Park City
Lancaster, PA
10.2025 - Current
- Assisted customers in selecting jewelry and providing product knowledge.
- Maintained and exceeded metric goals, including UPT, ADS, and Warranty sales.
- Collaborated with team members to achieve store goals and enhance customer experience.
- Maintained a friendly, outgoing, and customer-focused demeanor while on the sales floor.
- Enhanced customer engagement through personalized product recommendations and maintaining relationships with customers.
- Resolved customer inquiries and concerns efficiently, improving overall satisfaction ratings.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Assistant Manager
Windsor - Park City
Lancaster, PA
09.2025 - Current
- Managed daily operations to ensure smooth store functionality.
- Developed visual merchandising strategies to enhance product displays.
- Handled customer inquiries and resolved issues effectively and promptly.
- Collaborated with management to maintain compliance with company standards.
- Tracked and exceeded all metric goals, including credit applications per transaction, average dollar sale, units per transaction, and conversion rate.
- Analyzed customer feedback to enhance service delivery and client satisfaction.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Co-Store Manager
Forever 21
Lancaster PA
04.2021 - 06.2025
- Performed all Store Manager duties when the Store Manager was not present.
- Built employee knowledge through training and mentoring.
- Conducted the recruitment process while consistently hiring and retaining top talent.
- Directed employee tasks to improve customer experience. As well as, providing performance feedback and coaching to employees.
- Led floor sets to update store appearance, to optimize product placement, and sales.
- Highlighted sale items and promotions, with proper signage and displays.
- Assisted with scheduling and payroll budgeting.
- Tracked and exceeded all metric goals, including credit applications per transaction, average dollar sale, units per transaction, and conversion rate.
Education
High School Diploma -
McCaskey High School
Lancaster, PASkills
- Store operations
- Hiring and training
- Customer service and engagement
- POS system operations
- Cash handling
- Inventory management
- Visual merchandising
- Time management
- Task Delegation
- Customer service
- Relationship building
- Fraud detection
Certification
- High School Diploma
- Lancaster, PA
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Flex Sales Associate
Pandora Jewelry - Park City
10.2025 - Current
Assistant Manager
Windsor - Park City
09.2025 - Current
Co-Store Manager
Forever 21
04.2021 - 06.2025
High School Diploma -
McCaskey High School