Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Davia Henry

Wilkes-Barre,PA

Summary

Dynamic and customer-focused professional with a strong work ethic, honed at Taco Bell. Proven ability to enhance customer satisfaction through exceptional communication and problem-solving skills. Adept at multitasking and maintaining cleanliness, ensuring a positive dining experience while efficiently managing cash transactions. Committed to team success and operational excellence.

Developed excellent customer service skills in fast-paced environment, ensuring positive interactions and efficient problem resolution. Demonstrates adaptability, effective communication, and customer-centric mindset. Seeking to leverage these skills in new field to drive customer & Team satisfaction and operational success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Service Champion

Taco Bell
04.2025 - Current
  • Promoted a positive atmosphere through friendly interactions with customers and coworkers.
  • Contributed to team success by consistently meeting or exceeding performance goals.
  • Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
  • Enhanced customer satisfaction by efficiently processing orders and addressing concerns in a timely manner.
  • Greeted customers, answered questions and took orders.
  • Increased efficiency by multitasking during high-volume periods while maintaining excellent service quality.
  • Demonstrated strong knowledge of menu items to educate guests on their options and make tailored recommendations.
  • Supported inventory management efforts by restocking supplies as needed and alerting management when items were running low.
  • Demonstrated adaptability by working effectively in various roles within the restaurant such as cashier, cook, or server positions when needed.
  • Maintained cleanliness of the service area, keeping it presentable and inviting for customers.
  • Resolved customer complaints gracefully, ensuring repeat business and customer loyalty.
  • Ensured correct preparation methods were followed according to recipes and guidelines.
  • Kept accurate register and dropped excess cash into safe at regular intervals.

Temp Intern

Builders Direct
10.2024 - 12.2024
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Helped with apartment maintenance
  • Analyzed problems and worked with teams to develop solutions.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
  • Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
  • Load and Unloaded delivery trucks as well as making deliveries worked with drywall, spackle, paint and framing work as well as restorations.

Crew Member

Sheetz
10.2023 - 04.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Worked with food and the register
  • Stocked shelves and stations
  • Managed backstock
  • Helped people place their orders if need be
  • Prepared for morning shifts
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.

Team Member

Dunkin' Donuts
02.2022 - 10.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately worked with pos to take drive thru order
  • Made coffee and stocked our bakery items
  • Kept all stations clean and stocked
  • Prepped for the morning shift and closed the store often
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Worked different stations to provide optimal coverage and meet production goals.

Education

Bachelor of Arts - Carpentry

Keystone Jobcorps
Drums, PA
06-2025

High School Diploma -

Wilkes Barre Area High School
Plains, PA
06-2023

Skills

  • Strong work ethic
  • Exceptional communication
  • Safe food handling
  • Restocking skills
  • Customer focus
  • Processing payments
  • System installations
  • POS experience
  • Maintenance and repair
  • Positive attitude
  • Teamwork
  • Customer service
  • Team player
  • Problem-solving
  • Cleaning and organization
  • Time management
  • Attention to detail
  • Listening skills
  • Multitasking and organization
  • Problem-solving abilities
  • Reliability
  • Critical thinking
  • Team leadership
  • Effective communication
  • Adaptability and flexibility
  • Dependable and cooperative
  • Relationship building
  • Customer relations
  • Packaging and labeling
  • Handling complaints
  • Cash register operations
  • Task prioritization
  • Equipment operation
  • Product knowledge
  • Inventory organization

Certification

-UBC Career Connections Skills Level 1

-10 Hour Construction Osha

-UBC Green Building Awareness

-Data Science Exploration: Financial Wellness Program

-Venture: Entrepreneurial Expedition

-Ignition: Digital Wellness & Safety

-Sustainable Investing Essential

-Accounting Careers: Limitless Opportunities

-Minding Your Money: Skills For Life

- scaffolding

-Pre apprentice Carpentry completion

Timeline

Service Champion

Taco Bell
04.2025 - Current

Temp Intern

Builders Direct
10.2024 - 12.2024

Crew Member

Sheetz
10.2023 - 04.2024

Team Member

Dunkin' Donuts
02.2022 - 10.2022

Bachelor of Arts - Carpentry

Keystone Jobcorps

High School Diploma -

Wilkes Barre Area High School

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Davia Henry