David Avalos-Rivera
Larksville,PA
Summary
To secure a new position that will offer me the opportunity to utilize my experience in the Social Service field.
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
HS/PRS Case Manager
LIRS/Global Refuge
- Company Overview: www.globalrefuge.org
- Conduct home visits and phone contacts with the dual purpose of assessing the safety and appropriateness of the child's placement with their caregiver (sponsor) and connecting the child to services in the community to address risk factors
- Ongoing case management with a focus on screening and making appropriate referrals to address child's needs in the following domains: Placement issues, safety issues, education, health, mental health, legal/immigration proceedings, substance abuse, independent living, criminal/juvenile justice, and child enrichment activities
- Provide crisis intervention services directly, as needed, or connect the family to services to ensure the minor's safety and well-being in a crisis situation
- Submit detailed and thorough documentation in compliance with Global Refuge policies and procedures
- Utilize social work best practices for thorough assessments of the child's progress and services provided
- Maintain regular and timely communication with the supervisor around any issues concerning the child's safety, stability, or well-being in the placement
- Participate in ongoing supervision
- Other duties as assigned
- Www.globalrefuge.org
Income Maintenance Caseworker
Lackawanna County Assistance office
11.2023 - Current
- As an Income Maintenance Caseworker, the responsibilities included; determining eligibility for financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers as well as any additional programs the Department administers for applicants/recipients in accordance with state regulations and provide customer service in person and over the phone
Foster Care Case Manager
Loftus-Vergari & Associates
03.2020 - 09.2023
- A
- Foster Care – Relationship Building and Support with foster family and child
- 1
- Develop an Individual Service Plan for each foster child within thirty days of placement
- 2
- Maintain a foster child record and prepare a quarterly review for each child in care
- 3
- Case management to include the following: Assess the child’s need for service
- Assist the child /family in gaining access to services
- Assess the appropriateness of services
- Develop an ISP and Quarterly review for each child in foster care, monitor its effectiveness and coordinate services provided
- Ensure that foster child is referred to and receives appropriate medical, dental, educational and social services
- Provide transportation when necessary
- Work with Children and Youth Services to coordinate family visits between foster child and parents, siblings and other family members
- Provide transportation when necessary in conjunction with county child welfare worker
- 1
- Participate in Children and Youth – Family Case Conference process, reviews and court hearings
- 2
- Prepare written reports for court, permanency planning, review hearings and children and youth case conferences
- Placement of foster children in a foster home
- Be available for emergency phone calls on a 24-hour 7 day/ week basis
- Return all non emergency phone calls to foster parents within 48 hours
- Document foster parent requests for training and support and work with supervisor and staff to address and respond to foster family requests for assistance
- Notify foster parents of meetings, hearings, etc
- A minimum of 5 working days prior to meeting
- Attend monthly Foster Parent Association meeting
- Attend monthly placement staffing meetings
- Provide education, training and support of foster parents and foster child to help the child adjust to foster care, prepare to go home or become adopted
- Provided bi-weekly safety assessments of each foster child in their foster home
- Transport foster child to family visits, medical/counselling appointments
- B
- Foster Care – Task Focused Responsibilities
- License foster parents, conduct annual evaluations and make recommendations for continued participation in the program
- Provide MAPP training – Model approach to parent training for foster parent applicants and approved foster homes
- Re-license foster parents
- Coordinate foster parent recruitment, retention and recognition events, including: Foster Parent Month; Christmas party; Foster Parent Association sponsored events, i.e., parades, fundraisers, parties
- Keep foster family contact sheets in foster family records
- Ensure foster family reimbursement for emergency clothing; resolve any foster family reimbursement disputes
- Write and revise foster parent policies and procedures as needed
- Investigate alleged foster parent rule violations
- Attend State, and Regional meetings that are pertinent to foster care
Customer Accounts Manager
Aaron's
05.2019 - 01.2020
- Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments
- Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
- Sell customers on the benefits of timely lease agreement renewal payments
- Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
- Assist with merchandise returns and guest deliveries as directed by management
- Clean and certify merchandise in the Quality Assurance Center for all items personally returned
- Complete and maintain weekly vehicle maintenance sheet and route sheets daily
- Load, secure and protect product in company vehicle
- Safely operate company vehicle
- Assist the Sales Team as needed
- Any reasonable duties requested by management
Supervisor
CVS
12.1999 - 08.2019
- Loss Prevention
- Inventory control
- Customer service
- Employee training
- Employee supervision
- Customer Relations
- Merchandising
Customer Service Representative
Highmark, BlueCross Blue Shield, United Concordia
03.2019 - 05.2019
- Associate customer service
- Spanish and English customer relations
- Claims, billing and benefits assistance
Family Worker
Head Start Child and Family Development Program
03.2008 - 03.2019
- Bilingual Family Worker (Social Services department)
- Responsible for record keeping according to established federal, state and local guidelines to demonstrate all services provided to and for families
- Daily computer data entry and report generating
- Trains employees on software use and data entry
- Coordinate center activities and parent workshops
- Coordinates projects involving team members in other offices and a lot of web collaboration
- Develop community contacts and partnerships for the purpose of providing appropriate referrals for families
- Report suspected child abuse and neglect according to agency policy
- Link families to educational, employment, early intervention, childcare, and social services in the community
- Make home visits to families and develop strategies to share parenting information as needs arise and ensure that parents are provided opportunities to enhance their own parenting of the educational and developmental needs and activities of their children
- Assist families in identifying and setting goals for themselves and their families; collaboratively develop and update a Family Partnership Agreement that is strengths-based, family driven and unique to each family
- Translations and interpretations from Spanish to English and English to Spanish
- Work with children ages 3 to 5
- Assists teachers with various classroom activities
- Recruitment and community outreach
- Assisted with managing the social media’s
Kitchen Staff Member
Novecento, Argentinean Bistro
03.2004 - 07.2005
- Assisted with Payroll and scheduling of employees
- Salad preparation
- Crew supervision
- Dessert station
- Prepping for service
- In house catering setup
Assistant Building Manager
Mautner-Glick Corp
01.1999 - 06.2003
- Maintaining a safe environment with proper lighting, signage, and disability access
- Overseeing security, fire prevention, and other safety systems
- Regular building maintenance and janitorial services
- Resolving complaints, problems, and requests from building tenants
- Assisting with emergency response and evacuations
Education
Diploma -
Humanities High School
01.2001
Skills
- Social Work
- Microsoft Office
- Documentation
- Case Management
- Interpretation
- Translation
- Data Entry
- Sales
- Account Management
- Salesforce
- Social Media Management
- Loss Prevention
- Spanish
- Leadership
- Supervising experience
- Quality assurance
- Customer service
- Child & family counseling
Certification
- Driver's license
- CPR training
Additional Information
Speaks Spanish fluently, Able to work with Windows, Microsoft Word and Microsoft Excel, Easily adopts new tools and technology
Languages
Spanish
Native or Bilingual
Timeline
Income Maintenance Caseworker
Lackawanna County Assistance office
11.2023 - Current
Foster Care Case Manager
Loftus-Vergari & Associates
03.2020 - 09.2023
Customer Accounts Manager
Aaron's
05.2019 - 01.2020
Customer Service Representative
Highmark, BlueCross Blue Shield, United Concordia
03.2019 - 05.2019
Family Worker
Head Start Child and Family Development Program
03.2008 - 03.2019
Kitchen Staff Member
Novecento, Argentinean Bistro
03.2004 - 07.2005
Supervisor
CVS
12.1999 - 08.2019
Assistant Building Manager
Mautner-Glick Corp
01.1999 - 06.2003
HS/PRS Case Manager
LIRS/Global Refuge
Diploma -
Humanities High School
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