Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

David Baez

Philadelphia

Summary

People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.

Overview

7
7
years of professional experience

Work History

Team Lead

Aldi USA
Philadelphia
07.2024 - Current
  • Developed strategies to increase team productivity and improve customer service levels.
  • Trained new staff in relevant processes and procedures.
  • Provided support to junior staff during peak periods of workloads.
  • Supported the manager in developing plans for future projects, initiatives and objectives.

Customer Service Representative

Blue Cross Blue Shield of MI
Philadelphia
07.2021 - 09.2022
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved customer complaints promptly and efficiently.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Front End Customer Service Manager

Target Corporation
Philadelphia
10.2018 - 06.2021
  • Identified potential risks associated with providing excellent customer service.
  • Resolved customer complaints or escalated them to senior management when necessary.
  • Performed daily administrative tasks such as filing paperwork and updating databases.
  • Trained new employees on proper customer service techniques.
  • Collaborated with other departments to ensure quality of products and services offered to customers.

Education

High School Diploma -

Olney Charter High School
Philadelphia , PA
06-2018

Skills

  • Team leadership
  • Customer service
  • Effective communication
  • Time management
  • Task delegation
  • Employee training

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Team Lead

Aldi USA
07.2024 - Current

Customer Service Representative

Blue Cross Blue Shield of MI
07.2021 - 09.2022

Front End Customer Service Manager

Target Corporation
10.2018 - 06.2021

High School Diploma -

Olney Charter High School
David Baez