Summary
Overview
Work History
Education
Skills
Languages
Quote
Timeline
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David Bassinger

David Bassinger

Ridley Park

Summary

Dedicated professional with extensive experience in customer service and conflict resolution. Leveraged strong interpersonal communication and problem-solving skills to facilitate timely access to life-saving medications, enhancing patient satisfaction and care continuity. Committed to providing empathetic support in high-pressure environments while upholding ethical practices.

Overview

6
6
years of professional experience

Work History

Customer Service/Pharmacy Technician

CVS Specialty Pharmacy
08.2021 - 04.2026
  • Advocated for patients in need of life-saving medications with empathy and professionalism and de-escalated emotionally charged situations while maintaining composure and compassion.
  • Collaborated with healthcare providers to ensure timely care and medication access and strengthened active listening and communication skills through daily patient interactions.

Customer Service/Pharmacy Technician

Wedgewood Pharmacy
01.2020 - 06.2021
  • Worked inbound and outbound phone lines to assist patients in expediting the receipt of needed medications and supplies.

Customer Service/Medical Billing

AllStar Medical Supply
11.2019 - 12.2020
  • Assisted patients with medical supply needs and insurance using empathy and customer service skills, ensuring timely support.
  • Facilitated billing processes and supported patients in obtaining coverage for necessary supplies during accident recovery.

Education

Masters - Human Resource Management

Capella University
Remote
05-2028

Bachelors of Science - Psychology

Capella University
Remote
06-2024

Skills

  • Patient Advocacy
  • Customer Service
  • Healthcare
  • HIPAA
  • Processing payments
  • Resolving customer issues
  • Customer inquiries
  • Problem solving
  • Microsoft Excel
  • Microsoft Outlook
  • Time Management
  • Organization
  • Active Listening
  • Interpersonal Communication
  • Conflict resolution
  • Empathy
  • People-oriented
  • Work ethic
  • Resolving customer issues

Languages

English
Full Professional

Quote

  • "Act as if what you do makes a difference. It does." — William James

Timeline

Customer Service/Pharmacy Technician

CVS Specialty Pharmacy
08.2021 - 04.2026

Customer Service/Pharmacy Technician

Wedgewood Pharmacy
01.2020 - 06.2021

Customer Service/Medical Billing

AllStar Medical Supply
11.2019 - 12.2020

Masters - Human Resource Management

Capella University

Bachelors of Science - Psychology

Capella University
David Bassinger