David Cooney
Kunkletown,PA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Assistant Manager
NAPA Auto Parts - Genuine Parts
06.2022 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
Counter Salesman
Cramer's Lumber
03.2019 - 06.2022
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
- Finalized sales by completing payments and required paperwork.
- Restocked, rotated and visually merchandised products for maximum sales.
- Welcomed customers and offered immediate assistance in line with business policies.
- Maintained clean, organized and professional counter space with continuous upkeep.
- Answered telephone calls to offer information and promote business products.
- Documented orders in computer system with general conditions and special customer requirements.
- Achieved personal sales goals with great upselling and cross-selling abilities.
- Maintained up-to-date knowledge of store sales, payment policies and security standards
- Managed efficient cash register operations
- Built customer loyalty and retention by delivering excellent shopping experiences
Education
High School Diploma -
Utica Christian Academy
Utica, NY06.1982
Skills
- Employee scheduling
- Operations management
- Sales growth
- Staff supervision
- Training
Timeline
Assistant Manager
NAPA Auto Parts - Genuine Parts
06.2022 - 09.2023
Counter Salesman
Cramer's Lumber
03.2019 - 06.2022
High School Diploma -
Utica Christian Academy
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