Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

David Fleetwood

Olyphant

Summary

Dynamic sales leader with a proven track record at Famous Footwear, excelling in customer service management and staff training. Enhanced customer loyalty through effective engagement strategies, driving sales performance. Recognized for critical thinking and problem-solving skills, consistently achieving monthly sales targets while fostering a collaborative team environment.

(Human Services Development)

Overview

14
14
years of professional experience

Work History

Sales Lead Keyholder

Famous Footwear
12.2024 - Current
  • Assisted in maintaining store organization and visual merchandising standards.
  • Demonstrated product knowledge to enhance customer experience and drive sales.
  • Supported daily sales operations by processing transactions accurately and efficiently.
  • Collaborated with team members to achieve monthly sales targets and improve performance.
  • Engaged with customers to promote loyalty programs, enhancing repeat business opportunities.
  • Opened inventory boxes and restocked shelves.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.

Quality Control Supervisor

HK KOLMAR
08.2017 - 08.2024
  • Conducted quality inspections on production lines to ensure compliance with standards
  • Trained team members on quality assurance protocols and best practices
  • Monitored equipment and processes for adherence to safety regulations
  • Assisted in the development of quality control documentation and procedures

Store Supervisor

Salvation Army Thrift Store
07.2011 - 08.2016
  • Supervised daily store operations, ensuring adherence to company policies and procedures.
  • Trained and mentored staff on customer service excellence and product knowledge.
  • Managed inventory levels, conducting regular stock checks to optimize product availability.
  • Implemented visual merchandising strategies to enhance store presentation and drive sales.
  • Resolved customer inquiries and complaints effectively, maintaining high satisfaction levels.
  • Analyzed sales reports to identify trends, informing restocking and promotional strategies.
  • Coordinated staff schedules, optimizing labor costs while meeting operational needs.
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.

Resident Assistant

Josephs Home
02.2015 - 07.2016
  • Facilitated community engagement through organized social events and activities for residents.
  • Mentored new resident assistants, providing guidance on conflict resolution and student support.
  • Developed and implemented educational programs to enhance residents' personal growth and academic achievement.
  • Collaborated with campus resources to address resident needs, ensuring timely access to support services.
  • Maintained clear communication with residents regarding policies, expectations, and available resources.
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
  • Assisted residents in preparing for activity and social programs.
  • Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
  • Maintained clean, safe, and well-organized patient environment.
  • Administered Medications

Education

Human Services Diploma - Human Services

Luzerne County Community College
Nanticoke, PA
08-2021

High School Diploma -

Cuyahoga Community College
Cleveland, OH
01-1990

Skills

  • Staff training and development
  • Training and mentoring
  • Product ordering
  • Cash handling
  • Customer service management
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Reliability
  • Excellent communication
  • Critical thinking
  • Customer satisfaction

Accomplishments

  • Achieved Summa Cum Laude graduating from Luzerne College 2021 in Human Services

Timeline

Sales Lead Keyholder

Famous Footwear
12.2024 - Current

Quality Control Supervisor

HK KOLMAR
08.2017 - 08.2024

Resident Assistant

Josephs Home
02.2015 - 07.2016

Store Supervisor

Salvation Army Thrift Store
07.2011 - 08.2016

Human Services Diploma - Human Services

Luzerne County Community College

High School Diploma -

Cuyahoga Community College

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David Fleetwood