David Fleetwood
Olyphant
Summary
Dynamic sales leader with a proven track record at Famous Footwear, excelling in customer service management and staff training. Enhanced customer loyalty through effective engagement strategies, driving sales performance. Recognized for critical thinking and problem-solving skills, consistently achieving monthly sales targets while fostering a collaborative team environment.
(Human Services Development)
Overview
14
14
years of professional experience
Work History
Sales Lead Keyholder
Famous Footwear
12.2024 - Current
- Assisted in maintaining store organization and visual merchandising standards.
- Demonstrated product knowledge to enhance customer experience and drive sales.
- Supported daily sales operations by processing transactions accurately and efficiently.
- Collaborated with team members to achieve monthly sales targets and improve performance.
- Engaged with customers to promote loyalty programs, enhancing repeat business opportunities.
- Opened inventory boxes and restocked shelves.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Quality Control Supervisor
HK KOLMAR
08.2017 - 08.2024
- Conducted quality inspections on production lines to ensure compliance with standards
- Trained team members on quality assurance protocols and best practices
- Monitored equipment and processes for adherence to safety regulations
- Assisted in the development of quality control documentation and procedures
Store Supervisor
Salvation Army Thrift Store
07.2011 - 08.2016
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on customer service excellence and product knowledge.
- Managed inventory levels, conducting regular stock checks to optimize product availability.
- Implemented visual merchandising strategies to enhance store presentation and drive sales.
- Resolved customer inquiries and complaints effectively, maintaining high satisfaction levels.
- Analyzed sales reports to identify trends, informing restocking and promotional strategies.
- Coordinated staff schedules, optimizing labor costs while meeting operational needs.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
Resident Assistant
Josephs Home
02.2015 - 07.2016
- Facilitated community engagement through organized social events and activities for residents.
- Mentored new resident assistants, providing guidance on conflict resolution and student support.
- Developed and implemented educational programs to enhance residents' personal growth and academic achievement.
- Collaborated with campus resources to address resident needs, ensuring timely access to support services.
- Maintained clear communication with residents regarding policies, expectations, and available resources.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Assisted residents in preparing for activity and social programs.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Maintained clean, safe, and well-organized patient environment.
- Administered Medications
Education
Human Services Diploma - Human Services
Luzerne County Community College
Nanticoke, PA08-2021
High School Diploma -
Cuyahoga Community College
Cleveland, OH01-1990
Skills
- Staff training and development
- Training and mentoring
- Product ordering
- Cash handling
- Customer service management
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Reliability
- Excellent communication
- Critical thinking
- Customer satisfaction
Accomplishments
- Achieved Summa Cum Laude graduating from Luzerne College 2021 in Human Services
Timeline
Sales Lead Keyholder
Famous Footwear
12.2024 - Current
Quality Control Supervisor
HK KOLMAR
08.2017 - 08.2024
Resident Assistant
Josephs Home
02.2015 - 07.2016
Store Supervisor
Salvation Army Thrift Store
07.2011 - 08.2016
Human Services Diploma - Human Services
Luzerne County Community College
High School Diploma -
Cuyahoga Community College