David Guerrero
Hermitage,Pa
Summary
Versatile and results-oriented professional with extensive experience at Pilot Flying J Travel Center, adept in shift reporting and fostering teamwork. Demonstrated ability to enhance operational efficiency and customer satisfaction through effective training and mentoring. Skilled in cash handling and maintaining safety standards, contributing to significant improvements in workplace productivity and service quality.
Reliable Shift Leader with 7 years in guest service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Pilot Flying J Travel Center
05.2022 - Current
- Enforced company policies and regulations with employees.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Conducted routine inspections to check quality and compliance with established specifications.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Monitored daily and weekly key performance indicators to maintain on-track status.
Cafe Worker
Speedway Cafe
12.2021 - 05.2022
- Produced food and drink products adhering to company quality and quantity standards.
- Maintained clean and attractive product displays to entice customer purchases.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Brewed coffee and tea and changed out drink station syrups.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Prepared salads, soups and sandwiches for customers.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Replenished serving stations with fresh food and cleaned up spills.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Landscape Foreman
Wes Roberts Landscaping
02.2021 - 12.2021
- Developed lasting customer relationships and grew network over time.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
- Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
- Operated skid steers, wheel loaders, forklifts, and yard goats.
- Performed planting, watering, mulching, and edging of lawns.
- Maintained grounds by trimming, weeding, and general clean-up.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
Maintenance Crew Member
Pilot Flying J Travel Center
06.2019 - 01.2021
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Properly handled, transported, and disposed of recycled materials.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Safely and effectively handled wide range of cleaning products and solutions.
- Replaced worn or broken parts on machines and equipment.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
Cashier
McDonald's
09.2017 - 01.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
Education
No Degree -
Mineral Ridge Highschool
Mineral Ridge, OHSkills
- Attendance oversight
- Shift reporting
- Safety reviews
- Training and mentoring
- Document management
- Cash handling expertise
- Cleaning procedures
- Equipment maintenance
- Food service standards
- Safe food handling
- Friendly and outgoing
- Teamwork and collaboration
- Attention to detail
Timeline
Shift Supervisor
Pilot Flying J Travel Center
05.2022 - Current
Cafe Worker
Speedway Cafe
12.2021 - 05.2022
Landscape Foreman
Wes Roberts Landscaping
02.2021 - 12.2021
Maintenance Crew Member
Pilot Flying J Travel Center
06.2019 - 01.2021
Cashier
McDonald's
09.2017 - 01.2019
No Degree -
Mineral Ridge Highschool
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