David Hardin
Philadelphia
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
13
13
years of professional experience
Work History
Customer Service Rep
AmeriHealth Caritas
11.2017 - 03.2026
- Answer phone calls
- Assisting members to doctors, dentists, etc.
- Filing, keeping track of data for members
- Grievance coordinator
Customer Service / Deli Associate
Walmart
11.2015 - 11.2017
- Make orders for customers
- Making salads, subs, and wraps
- Slice customers meat and cheese
Customer Service/ volunteer co-op
Kroc Center
01.2015 - 05.2015
- Answer phone calls
- Filing, keeping track of data
- Signing people-in the building
Cleaning Staff
Olney Animal Hospital
07.2013 - 08.2013
- Cleaned animals cages
- Kept facility clean
Education
High School - business education/accounting
Mercy Vocational High School
06-2015
High School Diploma - Freshmen still continuing
Community College of Philadelphia
2026
Skills
- To obtain a job using my business skills
- Customer service
- Active listening
- Critical thinking
- Call center experience
- Problem resolution
- Microsoft PowerPoint
- Microsoft Excel
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 50+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Customer Service Rep
AmeriHealth Caritas
11.2017 - 03.2026
Customer Service / Deli Associate
Walmart
11.2015 - 11.2017
Customer Service/ volunteer co-op
Kroc Center
01.2015 - 05.2015
Cleaning Staff
Olney Animal Hospital
07.2013 - 08.2013
High School - business education/accounting
Mercy Vocational High School
High School Diploma - Freshmen still continuing
Community College of Philadelphia
Awards/Certifications
2nd Academic Honors (Grade 11-12), Perfect Attendance (Grade 9), Mercy Leadership Co-Ed Conference (June 2013), Katrina/Sandy service (March 2015), Microsoft Word (2012), Microsoft Excel (2013), Microsoft PowerPoint (2013)