David Jones
Upper Chichester
Summary
Precise Service and Quality Assurance Manager proficient in all QA operations, policies and procedures. Experienced in hiring and developing individual team members. Committed to thoroughly assessing product quality and manufacturing processes to achieve excellent results and customer satisfaction. Experienced in District Management role and very passionate about success of district, department, and Subaru brand.
Overview
22
22
years of professional experience
Work History
District Service Quality Manager
Subaru of America, Inc
06.2023 - Current
- Analyzed retailer repurchases, claims, and QMRs to identify areas requiring attention and proactively addressing potential service quality issues.
- Launched new strategies that catered to quality reporting, and service repair, broadening the company's Love Promise commitment.
- Successfully improved brand quality by reporting vehicle quality and working with the manufacturer during Quick Response Activities
- Led successful efforts building business relationships with 10 Subaru retailers in district, and fostering a very strong relationship with the PHL zone.
- Facilitated retailers with difficult diagnosis and proactively supplied new diagnostic strategies to improve repair quality.
- Provided training support, and assisted retailers in developing technical staff.
Field Quality Assurance Technical Projects Manager
Subaru Of America, Inc
11.2019 - 06.2023
- Manage team responsible for SBR built product quality
- Review and analyze daily reports to identify new, trending, or continuous quality concerns, and follow through to countermeasure
- Report Quality concerns directly to manufacturer
- Present new or trending quality concerns for all models to engineering team and manufacturer
- Present new investigations, countermeasures, and QRA requests directly to SOA field staff (DSQMs/RSQMs) and Techline team
- Manage CM Lookup tool, Special Authorizations (50Q & 60W), QRA request document, and FORMs database for SOA
- Assist RSQMs with battery and monthly QMR report
Field Quality Assurance Quality Data Specialist
Subaru Of America, Inc
09.2018 - 11.2019
- Thoroughly review Quality Monitoring Reports for new or trending quality concerns
- Create and submit Technical Reports to support part collection and/or field investigations
- Review and analyze weekly Parts Backorder Report to identify new or trending quality issues
- Perform claims analysis for failure frequency
- Coordinate collections and investigations
- Evaluate CRS 2/10 Report weekly for technical involvement
Technical Service Representative
Subaru Of America, Inc
03.2014 - 09.2018
- Provide extremely detailed and thorough diagnostic recommendations to Subaru Technicians
- Thoroughly document communications between Techline and Technicians
- Analyze diagnostic information including SSM data files, step-by-step troubleshooting
- Draft and edit technical articles for monthly Tech TIPS Newsletter
- Approve or deny Authorization Requests that allege glass or paint defects
Automotive Technician
Rafferty Subaru
08.2003 - 03.2014
- Performed all phases of diagnostics and repairs on Subaru vehicles
- Served as Lead Service Technician in 20+ Technician facility
- Handled high priority or special customer assignments direct from Service Manager
Education
Automotive Management
Pennsylvania College of Technology
Williamsport, PA2025
Advanced Automotive Diagnostics - Automotive Technology
Automotive Training Center
Exton, PA03.2004
High School Diploma -
Chichester High School
Upper Chichester PA06.2001
Skills
- Senior Master Subaru Technician, ASE Master Technician, Hybrid/EV (L3) Certified
- Proficient in Microsoft Office, Siebel, Subarunet, OBI, Excel, TR System, and Rstudio
- Strong mechanical and troubleshooting skills
- Ability to work well independently or in team environment
- Customer Interaction
- Employee Training and Supervision
- Quality Assurance
Timeline
District Service Quality Manager
Subaru of America, Inc
06.2023 - Current
Field Quality Assurance Technical Projects Manager
Subaru Of America, Inc
11.2019 - 06.2023
Field Quality Assurance Quality Data Specialist
Subaru Of America, Inc
09.2018 - 11.2019
Technical Service Representative
Subaru Of America, Inc
03.2014 - 09.2018
Automotive Technician
Rafferty Subaru
08.2003 - 03.2014
Automotive Management
Pennsylvania College of Technology
Advanced Automotive Diagnostics - Automotive Technology
Automotive Training Center
High School Diploma -
Chichester High School
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