David Kennedy
Pittsburgh
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
UPMC Children's Hospital of Pittsburgh
09.2024 - Current
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counted and labeled prescriptions with correct item and quantity.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Senior Certified Pharmacy Technician
CVS Coram Specialty Infusion Pharmacy
08.2021 - 03.2024
- Maintained standards by orienting, training and monitoring new pharmacy technicians.
- Upheld quality assurance standards, training staff on procedures to minimize errors and service issues.
- Kept team in compliance with regular licensure monitoring, working with senior management to address issues.
- Managed routine maintenance of pharmacy computer systems, personally handling non-technical cleaning and working with vendors on advanced work.
- Adapted quickly to new technology, staying efficient and on-track to deliver top-notch customer service.
- Identified areas in need of improvement with consistent metrics, regular reports and knowledgeable comparisons with targets.
- Enhanced pharmacy sales by coaching staff on consultative approaches.
- Boosted team efficiency, revitalizing workflows to eliminate bottlenecks and capitalize on team strengths.
- Obtained and processed payments for pharmaceutical products.
- Met customer needs with knowledgeable pharmacy support.
- Controlled and monitored storage access to secure drug supplies.
- Processed insurance claims for patient medication.
- Tracked and documented payments, inputting and verifying purchases.
- Restocked supplies after identifying shortages and requesting refills.
- Serviced and maintained pharmaceutical equipment to minimize downtime.
- Handled prescription orders at counter, in drive-thru line and via delivery service.
- Reviewed professional literature and attended educational programs for latest information.
- Stocked supplies and set up cash drawers to maintain readiness for day's business.
- Resolved account issues and prescription problems via telephone and at counter.
- Entered orders in computer system for refills.
- Ran reports, checked data and resolved discrepancies to manage records.
- Contacted clinics or physicians to request patient prescription refills.
- Filled bottles or packaging with measured medication amounts manually or mechanically.
- Prepared and labeled IV additives for injectable drugs.
- Researched and resolved dosage conflicts, potentially harmful drug interactions and insurance issues for patient safety and wellness.
- Avoided product waste with proper stock rotation procedures.
- Responded to pharmacy services, policies and hours questions.
- Labeled prescription drug containers following specifications.
- Called insurance companies to determine prescription cost.
- Inspected drug storage sites to monitor drug supply expiration and maintain proper supply levels.
- Assisted patients with OTC medications and medical supplies.
Certified/Registered Pharmacy Technician
CVS
06.2019 - 12.2020
- Handled prescription orders at counter, in drive-thru line and via delivery service.
- Reviewed professional literature and attended educational programs for latest information.
- Stocked supplies and set up cash drawers to maintain readiness for day's business.
- Resolved account issues and prescription problems via telephone and at counter.
- Entered orders in computer system for refills.
- Ran reports, checked data and resolved discrepancies to manage records.
- Contacted clinics or physicians to request patient prescription refills.
- Filled bottles or packaging with measured medication amounts manually or mechanically.
- Prepared and labeled IV additives for injectable drugs.
- Researched and resolved dosage conflicts, potentially harmful drug interactions and insurance issues for patient safety and wellness.
- Avoided product waste with proper stock rotation procedures.
- Responded to pharmacy services, policies and hours questions.
- Labeled prescription drug containers following specifications.
- Called insurance companies to determine prescription cost.
- Inspected drug storage sites to monitor drug supply expiration and maintain proper supply levels.
- Assisted patients with OTC medications and medical supplies.
Certified Pharmacy Technician
Lincare Pharmacy
04.2018 - 11.2019
- Assisted pharmacists with counting medications, labeling containers and pricing prescriptions.
- Adhered to HIPAA regulations and upheld patient privacy rules.
- Promoted compliance with state and local weight, measurement and labeling requirements.
- Inspected equipment and notified appropriate department or store manager of repair needs.
- Labeled and replenished inventory items and reported discrepancies for evaluation.
- Received and documented refill requests from patients via telephone.
- Resolved account issues and prescription problems via telephone and at counter.
- Assisted patients with OTC medications and medical supplies.
- Labeled prescription drug containers following specifications.
- Called insurance companies to determine prescription cost.
- Researched and resolved dosage conflicts, potentially harmful drug interactions and insurance issues for patient safety and wellness.
Authorizations Representative
Macys & Bloomingdales
01.2015 - 12.2018
- Reviewed credit applications for accuracy and completion.
- Verified applicant references, contacting to verify information regarding employment history and background.
- Reviewed credit applications to verify accuracy and completeness of data.
- Communicated with supervisors to escalate issues and resolve complex errors.
- Reported credit application decisions to credit agencies.
- Contacted credit agencies, banks and other financial institutions to verify or gather data.
- Notified individuals of application status, need for additional information, or approval and denial results.
- Reported credit approvals and denials to credit reporting agencies.
Education
Diploma -
H.B. Plant High School
Tampa, Florida04.2014
Skills
- Inventory organization
- Billing support
- Prescription filling
- Data entry
- Order verification
- Profile updating
- Customer relations
- Supply restocking
- Detail oriented
- Time management
- Communication Skills
- Customer Interaction
- Follow Through
- Customer Service Specialist
- Contact Customers
- Quality Focus
- Highly Motivated
- Strong Organizational Skills
- Intravenous admixture preparation
- Drug safety
- FDA compliance
- Drug utilization review
- FDA drug safety guidelines
- Answering customer questions
- Ordering and stocking medications
Certification
Certified Licensed pharmacy technician
Timeline
Pharmacy Technician
UPMC Children's Hospital of Pittsburgh
09.2024 - Current
Senior Certified Pharmacy Technician
CVS Coram Specialty Infusion Pharmacy
08.2021 - 03.2024
Certified/Registered Pharmacy Technician
CVS
06.2019 - 12.2020
Certified Pharmacy Technician
Lincare Pharmacy
04.2018 - 11.2019
Authorizations Representative
Macys & Bloomingdales
01.2015 - 12.2018
Diploma -
H.B. Plant High School
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