Dedicated Customer Service Specialist providing skills to prioritize and multitask in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals
Overview
15
15
years of professional experience
Work History
Customer Service Associate
Lowe's Companies Inc
Havertown
04.2020 - Current
Assist customers with questions.
Answer phone calls from customers.
Forklift experience.
Setup details for exterior projects.
Load trucks for delivery.
Express Service Advisor
Colonial/Bush Hyundai
Downingtown
12.2025 - 07.2026
Scheduled customers for appointments for oil changes, tire rotations, some recalls, and state inspections for cars from 2024 to 2026.
Went over MPI with customers on where things stand with their car after the service they received.
Answered customer questions about their vehicle & concerns they had
Internet BDC Coordinator
Reedman Toll Nissan of Drexel Hill
Drexel Hill
06.2025 - 08.2025
Hybrid Role in answering Internet leads for Customers who were interested in buying a new or used car
Customer Service Representative
Faulkner Collision
Philadelphia
08.2023 - 10.2024
Checked in cars that needed repairs.
Updated customers on the status of the car repairs.
Made follow-up calls on how repairs on vehicles.
Brought cars around when customers picked up their vehicle.
Reporter
USA TODAY Sports Media Group
Philadelphia
03.2021 - 12.2021
Reported on Penn State Athletics.
Event Server/Security Officer
Drexelbrookcatering
Drexel Hill
07.2011 - 09.2020
Serve large-scale social and corporate events on and off-premises.
Assisted in security for some of the events.
Education
Bachelor of Science - Liberal Studies, Minor in Sport Management
Neumann University
Aston, PA
05.2012
Skills
Social Media
Forklift Operator
Appointment Scheduling
MS Office proficiency
Ability to work under pressure
Ability to multitask
Computer Skills
Customer service
CDK proficiency
Note taking
Timeline
Express Service Advisor
Colonial/Bush Hyundai
12.2025 - 07.2026
Internet BDC Coordinator
Reedman Toll Nissan of Drexel Hill
06.2025 - 08.2025
Customer Service Representative
Faulkner Collision
08.2023 - 10.2024
Reporter
USA TODAY Sports Media Group
03.2021 - 12.2021
Customer Service Associate
Lowe's Companies Inc
04.2020 - Current
Event Server/Security Officer
Drexelbrookcatering
07.2011 - 09.2020
Bachelor of Science - Liberal Studies, Minor in Sport Management