Summary
Overview
Work History
Education
Skills
Timeline
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David Malandra Jr

Havertown

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multitask in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals

Overview

15
15
years of professional experience

Work History

Customer Service Associate

Lowe's Companies Inc
Havertown
04.2020 - Current
  • Assist customers with questions.
  • Answer phone calls from customers.
  • Forklift experience.
  • Setup details for exterior projects.
  • Load trucks for delivery.

Express Service Advisor

Colonial/Bush Hyundai
Downingtown
12.2025 - 07.2026
  • Scheduled customers for appointments for oil changes, tire rotations, some recalls, and state inspections for cars from 2024 to 2026.
  • Went over MPI with customers on where things stand with their car after the service they received.
  • Answered customer questions about their vehicle & concerns they had

Internet BDC Coordinator

Reedman Toll Nissan of Drexel Hill
Drexel Hill
06.2025 - 08.2025
  • Hybrid Role in answering Internet leads for Customers who were interested in buying a new or used car

Customer Service Representative

Faulkner Collision
Philadelphia
08.2023 - 10.2024
  • Checked in cars that needed repairs.
  • Updated customers on the status of the car repairs.
  • Made follow-up calls on how repairs on vehicles.
  • Brought cars around when customers picked up their vehicle.

Reporter

USA TODAY Sports Media Group
Philadelphia
03.2021 - 12.2021
  • Reported on Penn State Athletics.

Event Server/Security Officer

Drexelbrookcatering
Drexel Hill
07.2011 - 09.2020
  • Serve large-scale social and corporate events on and off-premises.
  • Assisted in security for some of the events.

Education

Bachelor of Science - Liberal Studies, Minor in Sport Management

Neumann University
Aston, PA
05.2012

Skills

  • Social Media
  • Forklift Operator
  • Appointment Scheduling
  • MS Office proficiency
  • Ability to work under pressure
  • Ability to multitask
  • Computer Skills
  • Customer service
  • CDK proficiency
  • Note taking

Timeline

Express Service Advisor

Colonial/Bush Hyundai
12.2025 - 07.2026

Internet BDC Coordinator

Reedman Toll Nissan of Drexel Hill
06.2025 - 08.2025

Customer Service Representative

Faulkner Collision
08.2023 - 10.2024

Reporter

USA TODAY Sports Media Group
03.2021 - 12.2021

Customer Service Associate

Lowe's Companies Inc
04.2020 - Current

Event Server/Security Officer

Drexelbrookcatering
07.2011 - 09.2020

Bachelor of Science - Liberal Studies, Minor in Sport Management

Neumann University
David Malandra Jr