David McCoy SR.

• Ordering of parts, inventory control
• Provided superb customer service and met customers' wishes and concerns
• Managed the routine operations of the store and business
• Manage sales, payroll, schedules, shop personnel, and quality control
• Managing interpersonal relations among the employees

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Hired, trained and supervised team of service staff members to meet business goals.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.

• Explained diagnostic findings to service advisor and outlined repair or service options.

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• Inspected vehicles to diagnose operational issues.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Kept up with shop upkeep and inventoried tires

• Used problem-solving skills to alleviate issues efficiently with minimal supervision.
• Troubleshot equipment breakdowns and performed preventive maintenance.
• Followed safety protocols to minimize workplace accidents.
• Followed work orders and specifications for vehicles and component replacement, repair, or maintenance.