Summary
Overview
Work History
Education
Skills
Timeline
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David Pezzuti

Harrisburg

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

21
21
years of professional experience

Work History

Table Games Floor Supervisor

Hollywood Casino at Penn National Race Course
02.2016 - 12.2024
  • Leveraged extensive knowledge of various table games to provide expert guidance on rules, strategies, and proper etiquette to both dealers and patrons alike.
  • Increased productivity by implementing time-saving procedures for opening/closing tables and completing necessary paperwork accurately.
  • Collaborated with management to develop floor layouts that optimized table placement and overall flow.
  • Maximized profitability by effectively managing chip inventory, game pace, and staffing levels during peak times.
  • Promoted responsible gaming by closely monitoring player behavior and intervening when necessary.
  • Collaborated with surveillance teams to identify potential threats or cheating incidents before they escalated into larger issues.
  • Maintained accurate records of player ratings to assist marketing efforts in targeting high-value guests for promotional offers.
  • Served as a mentor to new floor supervisors, offering guidance and support as they acclimated to their roles within the casino environment.
  • Provided exceptional guest service, resulting in repeat business and positive word-of-mouth referrals.

Table Games Dealer

Hollywood Casino at Penn National Race Course
04.2012 - 01.2016
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
  • Assisted players with placing bets, educating on game rules to increase understanding.
  • Maintained a professional and welcoming atmosphere for players with excellent communication skills.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.

Order Selector

CNS
09.2010 - 05.2011
  • Maintained a clean and safe work environment by adhering to company guidelines and procedures at all times.
  • Ensured proper inventory management through consistent communication with supervisors and warehouse team members.
  • Contributed to the reduction of workplace accidents by following safety protocols when operating machinery or moving heavy items.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Kept work areas neat, clean and free from debris.

Order Selector

Supervalu
04.2008 - 09.2009
  • Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
  • Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
  • Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
  • Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
  • Minimized damaged items through careful handling of fragile products while selecting orders.
  • Increased teamwork efficiency by actively participating in group meetings, sharing ideas, and providing constructive feedback on potential improvements to the process.

Assistant Superintendent

Mayapple Golf Course
04.2007 - 03.2008
  • Reviewed plans and inspected ongoing construction to keep work in line with project goals.
  • Maintained safety onsite and upheld all OSHA regulations by [Action].
  • Supported project coordination and smooth workflow by coordinating materials, inspections, and contractor actions.
  • Improved project efficiency by streamlining processes and effectively delegating tasks to team members.
  • Facilitated conflict resolution between team members by mediating disputes and fostering open communication channels among the workforce.
  • Supervised staff by checking work against project expectations.

Grounds Crew Member

Blue Ridge Country Club
03.2004 - 03.2007
  • Maintained equipment in optimal condition by performing regular cleaning and maintenance tasks.
  • Demonstrated flexibility in daily responsibilities by adapting to changing weather conditions or emergent project needs.
  • Increased efficiency in daily tasks by utilizing proper tools and techniques for each job assignment.
  • Provided excellent customer service to patrons by addressing inquiries or concerns related to groundskeeping work.
  • Assisted with seasonal preparations, such as planting new flora or preparing grounds for winter weather conditions.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.

Education

Associate of Science - Criminal Justice

Kaplan Career Institue
Harrisburg, PA
06-2007

High School Diploma -

Central Dauphin High School
Harrisburg, PA
06-2001

Skills

  • Exceptional leadership
  • Team management
  • Observing operations
  • Time management
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Reliability
  • Workplace safety
  • Adaptability and flexibility
  • Operational efficiency

Timeline

Table Games Floor Supervisor

Hollywood Casino at Penn National Race Course
02.2016 - 12.2024

Table Games Dealer

Hollywood Casino at Penn National Race Course
04.2012 - 01.2016

Order Selector

CNS
09.2010 - 05.2011

Order Selector

Supervalu
04.2008 - 09.2009

Assistant Superintendent

Mayapple Golf Course
04.2007 - 03.2008

Grounds Crew Member

Blue Ridge Country Club
03.2004 - 03.2007

Associate of Science - Criminal Justice

Kaplan Career Institue

High School Diploma -

Central Dauphin High School

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David Pezzuti