David R. Gonzales, Jr.
Eighty-Four
Summary
Result-driven financial services professional with strong background in customer service, financial services, and sales. Agile with excellent communication and analytical skills and in-depth understanding of financial products and services.
Overview
20
20
years of professional experience
Work History
Investment Sales Assistant
Citizens Securities Inc.
09.2020 - Current
- Serve as liaison between clients, financial advisors, and internal departments.
- Complete new client onboarding and service requests for existing clients.
- Schedule/confirm client appointments.
- Submit cases into workflow, follow through until completion; and manage pipelines.
- Consistently increase sales production and customer service standards for advisors; elevating them to Senior statuses in both sales and customer service.
Licensed Relationship Banker
Citizens Financial Group
08.2015 - 09.2020
- Work closely with new and existing customers to understand their financial needs and deepen relationships.
- Provide advice to assist customers with a wide array of financial solutions to help them meet their financial goals.
- Collaborate with and support wealth partners by referring customers with more complex financial needs.
- Ensure compliance with all financial policies, procedures, and regulatory requirements.
- Citizens Wealth Club Award Recipient (2019) for Top 10 in Sales.
Senior Relationship Banker
Citizens Financial Group
11.2004 - 08.2015
- Collaborated with branch team members to achieve sales targets and improve overall performance.
- Increased cross-selling opportunities through identifying clients'' needs and recommending appropriate banking products.
- Ensure compliance with all financial policies, procedures, and regulatory requirements.
- Assist customers with deposit migration to more convenient ways of transacting business (i.e., Online and Mobile banking).
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
Education
No Degree - Finance
Southern New Hampshire University
OnlineHigh School Diploma -
Fox Chapel Area High School
Pittsburgh, PA06-1994
Skills
- Sales goal top performer
- Customer service
- Management
- Administrative
- Operations
- Wealth management
- Staff training and development
- Relationship building
- Banking
Licenses
- FINRA Series 6
- FINRA Securities Industry Essentials (SIE)
- FINRA/NASAA Series 63
- FINRA/NASAA Series 65
- Pennsylvania Life, Accident, Health, Fixed, and Variable Annuities License.
Timeline
Investment Sales Assistant
Citizens Securities Inc.
09.2020 - Current
Licensed Relationship Banker
Citizens Financial Group
08.2015 - 09.2020
Senior Relationship Banker
Citizens Financial Group
11.2004 - 08.2015
No Degree - Finance
Southern New Hampshire University
High School Diploma -
Fox Chapel Area High School
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