David Rickert

-Established strong relationships with NATO allies, resulting in increased coverage and positive publicity for the organization.

-Developed and implemented comprehensive communication strategies to effectively convey key messages to internal and external stakeholders.

-Collaborated with cross-functional teams to ensure consistent messaging across all communication channels.

-Created engaging visual content such as infographics, video, or presentations to support communication and operation initiatives.

-Managed internal communication channels including intranet portals or employee newsletters to foster a sense of community within the organization.

-Installed, configured, tested and maintained operating systems, application software, and system management tools.

-Researched and recommended innovative and automated approaches to routine tasks.

-Fostered positive, proactive and professional relationships to achieve short- and long-term business goals.

-Created and oversaw leadership and communication training programs for operations.

Actively led training, mentoring and continuous development for 108 person department.

-Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

-Coached team members in techniques necessary to complete job tasks.

-Managed schedules, accepted time off requests and found coverage for short shifts.

-Trained new team members by relaying information on company procedures and safety requirements.

• Coordinated and planned staff training sessions, meetings and programs sponsored by United States Marine Corps.
• Delivered personalized educational, behavioral, and emotional support to Marine students to enable positive learning outcomes.
• Encouraged small groups to discuss topics and explore concepts through hands-on activities.
• Monitored Marine student behavior in classes, laboratories and in housing for unsafe or rule-breaking concerns.
• Mentored and tutored individual students and instructors needing additional help.
• Investigated incidents and crimes, collected evidence, and recorded witness statements.
• Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
• Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
• Utilized clear communication and interpersonal skills to build relationships with Marine Staff and Students.
• Configured and implemented IT initiatives to produce measurable business value.
• Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
• Built IT infrastructure to support key business strategies and evolving processes.
• Groomed team talents through robust professional development program and training opportunities.
• Actively led training, mentoring and continuous development for 22 person department hosting 1200 students throughout the year.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Coached team members in techniques necessary to complete job tasks.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Trained new team members by relaying information on company procedures and safety requirements.

• Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues.
• Partnered with subject matter experts in continuous improvement process, upgraded data quality and recommended innovative information management strategies.
• Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery and endpoint protection.
• Reviewed and assessed architecture design, implementation, testing, and deployment needs to identify project requirements and costs.
• Created storage allocation for new build and existing Windows servers and clusters.
• Managed teams of contractors and full time staff by coaching, mentoring and driving efficiency.
• Authored service level agreements for help desk operations.
• Interviewed, hired and trained staff, leading performance reviews, and offering constructive feedback.
• Developed standards, set specifications and complied with federal, state, and local legislation.
• Researched and recommended innovative and automated approaches to routine tasks.
• Actively led training, mentoring and continuous development for 32 person department.

• Demonstrated strong organizational and time management skills while managing multiple projects.
• Identified active directory and DNS issues, analyzed information and provided solutions to problems.
• Performed software installations and OS upgrades to support layered software packages.
• Provided technical interpretation regarding network, software, configuration and architecture oversight.
• Created and administered profiles and accounts, also maintaining systems documentation.
• Implemented standard software and hardware to promote server data integrity.
• Completed reports detailing network and systems performance and downtime issues.
• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
• Managed onboarding and offboarding of employees.
• Planned and implemented upgrades to system hardware and software.

• Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
• Used ticketing systems to manage and process support actions and requests.
• Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
• Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
• Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
• Set up network profiles, security permissions and file sharing systems.
• Maintained flexible schedule and responded to after-hours and weekend emergencies.
• Performed patching and upgrades to vulnerabilities identified in scans.

• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Coached team members in techniques necessary to complete job tasks.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Trained new team members by relaying information on company procedures and safety requirements.
• Developed and documented network policies, procedures and standards.
• Planned and implemented upgrades to system hardware and software.
• Used ticketing systems to manage and process support actions and requests.
• Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
• Maintained flexible schedule and responded to after-hours and weekend emergencies.

• Consulted with team members to assess flawed root causes and plan for remediation.
• Performed risk analyses to identify appropriate security countermeasures.
• Conducted security audits to identify vulnerabilities.
• Recommend improvements in security systems and procedures.
• Developed and maintained courteous and effective working relationships.
• Worked effectively in fast-paced environments.