David Rosney
Pottstown
Summary
Accomplished Automotive Service Technician delivering leadership to help team mates be proficient in the repair and maintenance of vehicles in mobile and in-shop settings. Leader in providing positive customer experience with both new and established brands by ensuring quality repairs fixed right the first time.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sr. Field Service Technician
Rivian LLC
Malvern, PA
10.2024 - Current
- Collaborated with cross-functional teams to ensure high-quality and timely repairs.
- Operated hand tools and power equipment according to company safety procedures.
- Managed on-site and off-site maintenance and repair of electric vehicles.
- Supervised a team of 7 mobile service technicians across Pennsylvania, Delaware, and New Jersey, providing technicial assistance, training and support in providing quality repairs.
- Mentored new hires as they acclimated to company culture, policies, procedures – fostering a positive work environment within the team.
- Reduced response times by effectively prioritizing service requests based on urgency and impact on operations.
- Discussed and recommended service options with customers and explained costs involved.
- Ensured correct billing and warranty administration
- Optimized scheduling practices to maximize technician availability while minimizing travel-related expenses.
Field Service Technician
Rivian LLC
Remote - USA
02.2022 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance to customers.
- Reviewed technical documentation to complete repairs correctly on the first visit.
- Manufacturing factory support
- Covered the entire New England region as a Mobile Service Technician
Shop Foreman
Key Chevrolet
White River Junction, VT
10.2020 - 02.2022
- Used hand and power tools, equipment, and instruments accurately.
- Oversaw maintenance and repair of shop equipment
- Trained and coached employees to improve performance and skills.
- Directed daily operations of team of 10 technicians and shop professionals.
- Created and established the electric vehicle service at the dealership
- Encouraged a collaborative work environment
- Increased billable shop hours and technician proficiency and efficiency
- Completed advanced diagnostics and repair across all vehicle systems including diesel, gasoline and electric vehicles.
Shop Foreman
Auto Saver Group
Newport NJ, Springfield VT
11.2017 - 10.2020
- Oversaw maintenance and repair of shop equipment.
- Used hand and power tools, equipment, and instruments accurately.
- Trained and coached employees to improve performance and skills.
- Increased shop efficiency by implementing streamlined processes and organizing work areas.
- Ensured high-quality workmanship by closely monitoring team performance and providing constructive feedback.
- Performed all aspects of vehicle maintenance, diagnostics, and repair.
- Collaborated with technicians to ensure high fixed first visit scores and prevent comebacks while reducing key-to-key times for customers.
Automotive Master Technician
White River Toyota
White River Junction, VT
07.2013 - 10.2017
- Streamlined repair processes for increased efficiency and faster turnaround times.
- Achieved Master Technician status through dedication to professional development and continuous learning.
- Troubleshot electrical systems effectively, restoring functionality while minimizing costs for customers whenever possible.
- Collaborated with service advisors to ensure clear communication and understanding of customer needs.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Automotive Technician
Lenihan Auto
Marlton, NJ
01.2012 - 07.2013
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed safety and emissions inspections.
- Diagnosed complex electrical issues.
- Reduced repeat repair visits by implementing thorough quality control checks.
Education
High School Diploma -
Arthur P Schalick High School
Pittsgrove, Nj06-2010
No Degree - Automotive Repair
Pennco Tech
Blackwood NJ03-2002
Skills
- Field service management
- Installation and maintenance
- Training and mentoring
- Team supervision
- Complex Problem-solving
- Electrical systems
- Teamwork and coordination
- Electrical troubleshooting
- Route planning
- ASE A1-A9, L1
- Time management
Certification
- Automotive Service Excellence (ASE) Certification - Master Technician (A1-A8) Diesel (A9) and Advanced Engine Performance Specialist (L1)
- EPA 609 HVAC Certification
- Forklift Operator Certification
- Pennsylvania Driver's License
Timeline
Sr. Field Service Technician
Rivian LLC
10.2024 - Current
Field Service Technician
Rivian LLC
02.2022 - Current
Shop Foreman
Key Chevrolet
10.2020 - 02.2022
Shop Foreman
Auto Saver Group
11.2017 - 10.2020
Automotive Master Technician
White River Toyota
07.2013 - 10.2017
Automotive Technician
Lenihan Auto
01.2012 - 07.2013
High School Diploma -
Arthur P Schalick High School
No Degree - Automotive Repair
Pennco Tech