David Sherman
Dunmore
Summary
IT Professional with strong expertise in computer systems and hardware, specializing in hardware troubleshooting, software installation, and network configuration. Known for high productivity and efficient task completion in fast-paced environments. Demonstrates exceptional problem-solving abilities, time management skills, and effective communication, ensuring seamless technology operations.
Overview
25
25
years of professional experience
Work History
PC Tech
Commonwealth Health
Wilkes-Barre
04.2022 - Current
- Provided desk side support for multiple hospital systems to ensure operational efficiency.
- Created user IDs, facilitating access for new personnel.
- Built, upgraded, repaired, and troubleshot hospital systems and software.
- Executed moves, additions, changes, and installations of printers, scanners, workstations, laptops, and ipads.
- Ordered equipment to maintain inventory levels and operational readiness.
- Managed inventory to track and optimize resource availability.
- Developed detailed documentation outlining installation processes for various types of hardware.
- Deployed new applications according to established guidelines.
Help Desk Analyst
Commonwealth Health
Wilkes-Barre
01.2019 - 04.2022
- Provided first-level support for CommonWealth Health hospitals to resolve user inquiries.
- Assisted users with various technical issues, enhancing operational efficiency.
- Supported VPN and remote connections for both PC and Mac operating systems.
- Managed ID and password resets to ensure secure access for users.
- Entered information for new hires into the system, facilitating onboarding processes.
IT Generalist
Astro Apparel
Scranton
01.2018 - 01.2019
- Managed AS/400 system to ensure optimal performance and reliability.
- Oversaw office computer inventory for accurate tracking and resource allocation.
- Managed EDI system to facilitate seamless electronic transactions.
- Constructed SQL queries to extract and analyze data effectively.
- Configured and set up new computers for user readiness.
- Maintained Lotus Notes for efficient communication and collaboration.
- Executed regular backups to safeguard critical data.
- Resolved various IT issues promptly to minimize disruptions.
Desktop Support Specialist
AllOne Health
Wilkes-Barre
01.2015 - 01.2018
- Installed and configured desktop and laptop computers for optimal performance.
- Managed office computer inventory to ensure availability of resources.
- Set up new users, facilitating smooth onboarding processes.
- Resolved various IT issues in Wilkes-Barre office promptly as they arose.
- Performed setup and troubleshooting of iPhones, iPads, and video conferencing equipment.
- Oversaw management and troubleshooting of office printers to minimize downtime.
Network/IT Consultant
Technic Corporation
Dunmore
01.2014 - 01.2015
- Provided installation and network support for various local businesses.
- Executed repair services for cell phones, tablets, laptops, and desktops.
- Installed security cameras to enhance surveillance capabilities.
- Conducted network cable installations to improve connectivity.
IT Support Analyst
ParenteBeard LLC
Wilkes-Barre
01.2008 - 01.2014
- Provided support for Windows XP/7, iPhone, iPad, Microsoft Office, and VPN solutions.
- Delivered Dell laptop and desktop hardware support to ensure operational functionality.
- Operated within ITIL framework to enhance service management processes.
- Prioritized and organized tasks to efficiently accomplish service goals.
Second Level Support Tech/Field Claims
METLIFE SERVICE DESK
Clarks Summit
01.2000 - 01.2008
- Provided second level support for Lotus Notes, Windows XP, MS Office, and other approved software.
- Designed utility to enhance backup procedures and improve efficiency.
- Operated in ITIL standards environment to maintain service quality.
- Collaborated with claims adjusters to troubleshoot claim writing software and laptop issues.
- Diagnosed system errors and troubleshot technical issues for clients.
- Provided technical support to customers via phone, email and remote access applications.
Education
School of Information Technology - Computer Networking Systems
ITT Technical Institute
09.2008
Associate in Occupational Studies - Computer Systems Management
West Chester Business Institute
01.1994
Skills
- Troubleshooting and repair
- Technical support and configuration
- Windows and Linux expertise
- Installation and upgrades
- Lotus Notes and windows scripting
- Microsoft Office proficiency
- Web browser knowledge
- Mobile OS (Android, Ios)
- Virtualization technologies
- Customer service excellence
- Hardware management
- Software installation and updates
- User account administration
- Help desk assistance
- Remote support solutions
- Peripheral setup and installation
- Data backup and recovery strategies
- Basic programming skills
- Wireless networking solutions
- Preventative maintenance practices
- System diagnostics expertise
References
References available upon request.
Timeline
PC Tech
Commonwealth Health
04.2022 - Current
Help Desk Analyst
Commonwealth Health
01.2019 - 04.2022
IT Generalist
Astro Apparel
01.2018 - 01.2019
Desktop Support Specialist
AllOne Health
01.2015 - 01.2018
Network/IT Consultant
Technic Corporation
01.2014 - 01.2015
IT Support Analyst
ParenteBeard LLC
01.2008 - 01.2014
Second Level Support Tech/Field Claims
METLIFE SERVICE DESK
01.2000 - 01.2008
School of Information Technology - Computer Networking Systems
ITT Technical Institute
Associate in Occupational Studies - Computer Systems Management
West Chester Business Institute
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