David Skotarczak
Sayre
Summary
High-Performance Technical Support Professional with a TS/SCI clearance and Air Force cyber training with extensive experience in mission-critical, high-volume environments. Demonstrated excellence in high-volume customer service, managing 150–200 customer interactions per shift with 100% accuracy and a commitment to first-call resolution. Specialized in "technical translation," simplifying complex systems for non-technical users to improve the overall customer experience. My proficiency in customer service, troubleshooting, system administration, and cybersecurity enables me to resolve issues rapidly while maintaining a professional, collaborative tone. These advanced communication and conflict resolution skills ensure that technical operations are not only successful but also aligned with high standards of customer care and team collaboration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager / Customer Service Lead
Original Italian Pizza
Sayre
04.2024 - Current
- Manage a multi-line phone system, handling 150-200 customer calls per shift with speed, accuracy, and professionalism
- Handle directly $1,000-$3,000 in daily revenue with 100% accuracy in POS systems, credit card processing, and financial reporting.
- Serve as the primary escalation point for service complaints, billing disputes, and order issues, using structured de-escalation techniques.
- Maintain consistent performance and service quality during demanding 10-12 hour shifts.
Full-Stack Creative Project Manager
Self-Employed
Sayre
05.2022 - Current
- Collaborated with global clients to comprehend needs, resolve issues, and deliver quality results.
- Employed remote teams, guaranteeing clear communication and timely delivery while ensuring smooth workflow.
- Built hundreds of 3D assets, textures, and graphic designs alongside managing project budgets and vendor payouts.
- Managed multiple online web infrastructure, sales, and technical operations effectively.
- Developed work for small indie development studios, generating approximately $50K in revenue.
Cyber Security Technical Analyst
346 Test Squadron, USAF
Lackland AFB
12.2019 - 04.2022
- Provided software and system troubleshooting for 175+ networked computers, maintaining zero downtime.
- Translated technical issues into clear, actionable steps for non-technical personnel.
- Supported cyber security posture for AFNet systems valued at $32B.
- Ensured compliance with NIST and Air Force cyber standards for vendors valued around $1.2-2m.
- Performed NCO-level duties as an E3, taking lead on operational and compliance tasks.
- Served as Unit License Manager, overseeing all software authorization and compliance across the squadron.
- Conducted system audits across all facilities to ensuring authorized compliance, preventing security risks and maintaining system integrity.
- Managed the fitness program for 200+ personnel, coordinating schedules, compliance, and communication.
Education
Cyber Security, A+, Network Training -
Keesler AFB Cyber Training
MS03-2020
Vocational Business & Technical Education -
Beaver County Career & Technology Center
Monaca, PA06-2019
High School Diploma -
Central Valley High School
Monaca, PA06-2019
Skills
- IT Infrastructure Management
- ERP Systems Management
- System Auditing
- Data Management Strategies
- Network Troubleshooting
- System Administration
- CRM Expertise
- Enterprise Solutions Utilization
- Technical Translation for Non-technical Users
- Search Engine Optimization (SEO)
- Customer Retention and Satisfaction
- Conflict Resolution
- Technical Troubleshooting
- Accounting Principles
- Accuracy in Financial Data Handling
- POS and Billing Systems
- Billing Issue Resolution
- Strong Documentation Practices
- Clear, Professional Communication
- Multi-tasking in Fast-paced Environments
- Remote Collaboration
- Process Compliance Adherence
- Customer Service and Call Handling
- High-volume Call Management
Certification
- CompTIA Security+
- CompTIA A+ (Technical Training)
- TS/SCI Security Clearance
Military Service
United States Air Force, E3, AFSC 3D053, 346 Test Squadron, Lackland AFB.
Accomplishments
Air and Space Outstanding Unit Award - Lt. Col Reyes, 346 Test Sqd.
Professional Performer Letter - Lt. Col Reyes, 346 Test Sqd.
Timeline
Assistant Manager / Customer Service Lead
Original Italian Pizza
04.2024 - Current
Full-Stack Creative Project Manager
Self-Employed
05.2022 - Current
Cyber Security Technical Analyst
346 Test Squadron, USAF
12.2019 - 04.2022
Cyber Security, A+, Network Training -
Keesler AFB Cyber Training
Vocational Business & Technical Education -
Beaver County Career & Technology Center
High School Diploma -
Central Valley High School