David Smith
Perkasie
Summary
Results-driven professional with extensive experience in operations management and team leadership. Known for improving customer engagement and satisfaction through effective conflict resolution and developing comprehensive training programs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Pineville Tavern
Wrightstown Pa
10.2022 - 07.2026
- Oversaw daily operations ensuring efficient service and customer satisfaction.
- Coordinated special events, increasing customer engagement and revenue opportunities.
- Enforced health and safety regulations ensuring compliance across all operational areas.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed staff scheduling and performance evaluations to optimize team productivity.
- Developed training programs for new employees enhancing onboarding experience.
- Implemented inventory management systems reducing waste and improving stock accuracy.
Bartender Shift Manager
Omiza Asian Grille
Doylestown, PA
06.2019 - 09.2022
- Supervised bartending staff, ensuring adherence to service standards and operational protocols.
- Trained new team members on drink preparation techniques and customer service excellence.
- Managed inventory levels, including ordering supplies to maintain optimal stock availability.
- Developed cocktail menu offerings based on seasonal ingredients and customer preferences.
- Ensured compliance with health and safety regulations in bar operations and service areas.
- Resolved customer complaints promptly, maintaining high satisfaction levels and repeat business.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Managed inventory levels effectively to reduce waste and optimize stock availability for customers.
Education
Associate of Applied Science - Business Administration
Pima County College
Tucson, AZ05-2015
Skills
- Operations management
- Staff management
- Shift scheduling
- Staff training and development
- Documentation and reporting
- Customer service
- Conflict resolution
- Policy implementation
- Business administration
- Financial management
- Team leadership
- Time management
- Decision-making
Certification
RAMP certified
Timeline
Manager
Pineville Tavern
10.2022 - 07.2026
Bartender Shift Manager
Omiza Asian Grille
06.2019 - 09.2022
Associate of Applied Science - Business Administration
Pima County College