Faith Grant
Allentown
Summary
Seeking a position within an organization that offers challenges and opportunities for personal and professional growth. Eager to utilize and expand abilities in a dynamic work environment. Committed to contributing to the success of the company by leveraging skills and expertise. Excited to embark on a journey of continuous learning and development.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Paraprofessional
Lehigh Parkway Elementary
09.2023 - 06.2024
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Clerk Typist II
Northampton County Children and Youth
09.2022 - 10.2023
- Eased workload for managers by taking on delegated tasks efficiently without compromising quality or attention to detail.
- Delivered exceptional customer service when interacting with clients, addressing their needs promptly, and professionally.
- Increased operational efficiency through proficient use of office equipment such as printers, copiers, scanners, and computers.
Direct Support Professional
U.S. Medical Staffing, Inc.
04.2022 - 12.2022
- Help an individual with a disabilities to lead a self-directed life and contribute to the community, assists with activities of daily living if needed, and encourages attitudes and behaviors that enhance community inclusion
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Customer Service Representative
STI
01.2021 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Direct Support Professional
Delta-T Group
03.2019 - 12.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Encouraged healthy lifestyles through nutritional planning and physical activities, improving clients' overall well-being.
Customer Service Representative/Sales
U-Haul Moving and Storage
07.2019 - 10.2019
- Also help customers sign up for storage and then give them a tour and explain to the customer where to go during certain hours based on their storage unit
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
High School Diploma -
Freedom High School
Bethlehem, PA06-2015
Skills
- Administrative Experience
- CSR
- Retail Management
- Time Management
- Scheduling
- Management Experience
- Leadership Experience
- Data Entry
- Organizational Skills
- Microsoft Powerpoint
- MS Office
- Communication Skills
- Administrative Assistant
- Typing
- Computer Literacy
- Developmental Disabilities Experience
- Caregiving
- Home care
- Windows
- Microsoft Excel
- Microsoft Word
- Customer service
- Microsoft Office
- Supervising experience
- Childcare
- Clerical experience
Certification
- Driver's License, 06/01/23, 06/30/27
- First Aid CPR AED
- Fire Safety
- AED Certification
Personal Information
- Willing To Relocate: True
- Authorized To Work: US
Timeline
Paraprofessional
Lehigh Parkway Elementary
09.2023 - 06.2024
Clerk Typist II
Northampton County Children and Youth
09.2022 - 10.2023
Direct Support Professional
U.S. Medical Staffing, Inc.
04.2022 - 12.2022
Customer Service Representative
STI
01.2021 - 12.2021
Customer Service Representative/Sales
U-Haul Moving and Storage
07.2019 - 10.2019
Direct Support Professional
Delta-T Group
03.2019 - 12.2020
High School Diploma -
Freedom High School
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