Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
13
13
years of professional experience
Work History
Head of Financial and Client Services
Financial Independence Planning, LLC
01.2022 - Current
Lead a 20+ person team supporting advisors and HNW clients, ensuring seamless service delivery and regulatory compliance.
Overhauled back-office operations and implemented SOPs to improve efficiency, scalability, and audit readiness.
Developed KPI dashboards to monitor service performance, client engagement, and operational bottlenecks.
Partnered with leadership to align operational strategy with firm growth goals and client retention initiatives.
Recruited, trained, and mentored staff, reducing turnover and elevating team performance.
Assistant Manager, Client Services
Financial Independence Planning, LLC
07.2020 - 12.2021
Designed and implemented training programs to support team development and service consistency.
Resolved complex client issues with a proactive, relationship-first approach.
Delivered recurring reports and insights to senior leadership, influencing operational decisions.
Senior Client Service Associate
Financial Independence Planning, LLC
10.2018 - 06.2020
Managed client portfolios and executed model changes based on asset allocation strategies.
Supported quarterly and annual client reviews in collaboration with advisors.
Led rebalancing initiatives to improve portfolio alignment and reduce risk exposure.
Performance Analyst / Corporate Action Analyst
Investedge Inc.
02.2015 - 09.2018
Oversaw daily and monthly transactions for 50,000+ custodian accounts, ensuring accuracy and compliance.
Delivered performance analytics and benchmark comparisons to institutional clients.
Collaborated with internal teams to improve reporting automation and data integrity.
Operations Analyst
SEI Private Trust Company
08.2012 - 02.2015
Reconciled daily trade activity and resolved settlement issues for high-net-worth accounts.
Ensured compliance with industry standards and supported relationship managers with client reporting.
Managed complex transactions and contributed to operational process improvements.