Programming
David Zúñiga
Customer Experience Agent - Collections
Summary
A highly motivated and detail-oriented individual seeking a role as an End User Support Technician. Possess experience in customer service and technical support, currently studying Cybersecurity Technician, with a passion for resolving technical issues and providing exceptional customer service.
Overview
2
2
years of professional experience
11
11
years of post-secondary education
Work History
Customer Experience Agent - Collections
Alorica Panama
Panama
04.2022 - Current
- Handled inbound calls from customers, providing information and resolving issues related to collections and billing.
- Demonstrated excellent written and oral communication level, and problem-solving skills in a fast-paced, high-pressure environment.
- Maintained a high level of customer satisfaction and loyalty by handling customer inquiries and concerns in a professional and empathetic manner.
Support Technician
Jada Service
Panama
03.2021 - 04.2022
- Performed troubleshooting, repair, and maintenance on a variety of electronic devices and systems.
- Provided technical support to customers, resolving technical issues and answering questions.
- Maintained a strong attention to detail and a commitment to quality in all work performed.
Education
High School Diploma -
Smart Academy Panama
San Miguelito, Panama 03.2010 - 12.2020
Cybersecurity Technician - Information Technology
Universidad Del Istmo
Panama City, Panama 01.2023 - Current
Skills
Customer service and technical support experience
Excellent communication and problem-solving skills
Ability to work in a fast-paced, high-pressure environment
Strong attention to detail and commitment to quality
Cybersecurity knowledge and technical skills (ongoing studies)
Software
API and Web Interface creation
Web Apps Development
Timeline
Cybersecurity Technician - Information Technology
Universidad Del Istmo
01.2023 - Current
Customer Experience Agent - Collections
Alorica Panama
04.2022 - Current
Support Technician
Jada Service
03.2021 - 04.2022
High School Diploma -
Smart Academy Panama
03.2010 - 12.2020