Davon Burrell-Fisher
Pottstown
Summary
Dynamic Customer Account Coordinator with a proven track record at Keystone Tech, enhancing client retention through personalized strategies and exceptional communication. Skilled in CRM software and problem-solving, I consistently exceed expectations while managing high volumes of accounts, ensuring customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Customer Account Coordinator
Keystone Tech
06.2023 - 07.2025
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Managed a high volume of customer accounts, prioritizing tasks to meet deadlines and exceed expectations.
- Assisted in training new team members on best practices for managing client accounts effectively.
- Maintained comprehensive knowledge of products/services offered enabling tailored recommendations based on specific client requirements.
- Made sound business decisions with minimum supervision.
- Improved client retention rates by implementing personalized account strategies and regular followups.
Customer Service Representative
State Farm
03.2021 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Sales Representative
Progressive
08.2019 - 02.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Associate of Science -
Williamson College of The Trades
Media, PA08-2019
Plymouth Whitemarsh
Plymouth Meeting06-2016
Skills
- Strong organization
- Sales support
- CRM software expertise
- Cross-functional coordination
- Organization skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Problem-solving abilities
- Updating customer accounts
- Reliability
- Excellent communication
- Critical thinking
- Clear communication
- Organizational skills
- Microsoft office
- Computer literacy
- Professionalism
- Documentation skills
- Professional ethics
- Data entry skills
- Verbal and written communication
Timeline
Customer Account Coordinator
Keystone Tech
06.2023 - 07.2025
Customer Service Representative
State Farm
03.2021 - 06.2023
Sales Representative
Progressive
08.2019 - 02.2021
Associate of Science -
Williamson College of The Trades
Plymouth Whitemarsh
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