Dawn Granger
Philadelphia
Summary
Enthusiastic Health Care Professional committed to contributing to team success through hard work and attention to detail. Demonstrated strong work ethic, adaptability, and exceptional interpersonal skills while effectively managing responsibilities with minimal supervision. Motivated to learn and embrace new challenges for continuous growth in the health care field.
Overview
19
19
years of professional experience
Work History
Behavioral Health Technician
Fairmount Behavioral Health System
Philadelphia
04.2023 - 05.2026
- Monitored patient behavior and provided support during therapeutic activities.
- Assisted in developing and implementing individualized care plans for patients.
- Facilitated group therapy sessions to encourage patient interaction and communication.
- Welcomed patients upon arrival at the facility. and verified insurance information for accurate registration.
- Collected and updated patient demographic information in electronic health records.
- Managed patient inquiries and resolved issues in a timely manner.
- Ensured compliance with healthcare regulations during the registration process.
- Maintained confidentiality of patient information per HIPAA guidelines.
Counselor
Tivity Health Inc.
Philadelphia
07.2019 - 07.2022
- Provided guidance to individuals navigating health and wellness challenges.
- Developed personalized care plans based on individual needs and goals.
- Conducted assessments to identify client needs and appropriate interventions.
- Educated clients about available resources for health improvement and support.
- Enhanced customer satisfaction through proactive strategies addressing needs and resolving concerns.
- Coached clients on how to manage emotions effectively while also teaching them how to recognize warning signs of distress before it becomes overwhelming.
- Collaborated with healthcare professionals to ensure comprehensive support services.
- Resolved problems, improved operations and provided exceptional client support.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Provided tailored service recommendations to enhance customer experience., thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Assisted patients and clients with meal plan development, addressing individualized dietary requirements.
- Collected and updated patient demographic information in electronic health records.
- Managed patient inquiries by providing timely and accurate responses. and resolved issues in a timely manner.
- Ensured compliance with healthcare regulations during the registration process.
- Maintained confidentiality of patient information per HIPAA guidelines.
Behavioral Health Technician
Belmont Behavioral Health Hospital
Philadelphia
03.2020 - 06.2022
- Implemented interventions for clients who attempted to leave against medical advice (AMA).
- Educated patients on coping strategies and mental health resources available at the hospital.
- Facilitated group therapy sessions to encourage patient interaction and communication.
- Maintained daily progress notes for each patient to support comprehensive care and treatment planning.
- Collaborated with nursing staff to ensure a safe and supportive environment.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Performed client intake procedures according to internal standards for all n
- Documented incidents and forwarded to appropriate personnel for timely review.
- Compiled and submitted daily reports to management to ensure clear communication of client progress.
- Participated in staff training sessions to enhance knowledge of behavioral health practices.
Substitute Teacher
Kelly Services
Philadelphia
07.2016 - 07.2021
- Delivered engaging lessons to diverse student groups across various grade levels.
- Implemented lesson plans while adapting to diverse teaching styles to meet student needs.
- Managed classroom behavior and maintained a positive learning environment.
- Collaborated with school staff to support student needs and educational goals.
- Collaborated with other teachers to ensure student success.
- Supervised students during classroom activities, ensuring safety and adherence to rules.
- Monitored student engagement during activities to maintain a safe and orderly environment.
- Encouraged positive behavior among students using effective communication techniques.
- Implemented school policies and procedures in the classroom.
- Ensured that each student had access to appropriate materials and resources.
Residential Counselor
United Cerebral Palsy
Philadelphia
03.2007 - 02.2015
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Collaborated with various agencies and service providers to facilitate care coordination and information sharing.
- Addressed behavioral and emotional needs of residents through targeted activities and interventions, enhancing socialization and interpersonal skills.
- Attended, participated and contributed to monthly staff meetings addressing resident needs.
- Established positive relationships with residents to foster trust and open communication. to create a safe and trusting environment for care.
- Exhibited professionalism and responsible conduct to set a positive example for peers. to encourage others through mature behavior consistent with university regulations and rules.
- Developed and executed social, educational, and recreational programs for residents to promote engagement and personal growth.
- Supported disabled clients in achieving independence and well-being.
- Administered medication according to physician instructions.
- Performed several administrative duties, including room transfers, incident reports and maintenance requests.
Education
Bachelor of Applied Studies - Behavioral Aspects of Health
Alvernia University
Reading, PASkills
- Crisis Intervention
- Intervention Planning
- Needs assessment
- Intake interviewing
- Group Facilitation
- Patient behavior monitoring
- Patient registration
- Insurance verification
- Electronic health records
- HIPAA compliance
Timeline
Behavioral Health Technician
Fairmount Behavioral Health System
04.2023 - 05.2026
Behavioral Health Technician
Belmont Behavioral Health Hospital
03.2020 - 06.2022
Counselor
Tivity Health Inc.
07.2019 - 07.2022
Substitute Teacher
Kelly Services
07.2016 - 07.2021
Residential Counselor
United Cerebral Palsy
03.2007 - 02.2015
Bachelor of Applied Studies - Behavioral Aspects of Health
Alvernia University