Dawn Kiris
Wind Gap
Summary
Results-driven Medical Receptionist skilled in enhancing patient experiences through efficient scheduling and thorough administrative support. Demonstrates a solid understanding of healthcare processes and adherence to HIPAA guidelines, ensuring streamlined operations and patient satisfaction in fast-paced environments.
Overview
31
31
years of professional experience
Work History
Medical Assistant/ Receptionist
St Luke’s University Health Network
08.2022 - Current
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Supported office staff and operational requirements with administrative tasks.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Registered and verified patient records before triage with most up-to-date information.
- Conducted patient intake interviews, recording and documenting relevant information.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
General Warehouse Associate
Express Employment Professionals
05.2022 - 07.2022
- Operated RF scanners to track merchandise and verify contents of containers.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Checked packages and merchandise for damage and notified vendors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Performed inventory control, such as counting, and stocking merchandise.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Performed general housekeeping and cleaning tasks.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Consistently lifted materials weighing as much as 50 pounds.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Loaded, unloaded, and moved material to and from storage and production areas.
Stay at Home Mom
Self Employed Services
08.1994 - 05.2022
- Developed and maintained relationships with community organizations and agencies.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Developed and maintained accurate records of programs and services.
- Conducted research and wrote reports to provide accurate and up-to-date summaries of client conditions.
- Monitored progress towards service plan goals.
- Documented services provided meticulously by keeping accurate records of activities, interactions and conversations.
- Consulted with other professionals to gain insight and advice and build strong network within organization.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Mediated between family members to facilitate conflict resolution and build healthy family relationships.
- Maintained client reports to track client progress, record interventions and provide relevant data for analysis.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Facilitated support groups and workshops to provide valuable services to clients.
- Assisted social workers with medical records reviews to facilitate improved performance and quality assurance.
- Interviewed clients to assess needs and determine most suitable needs and services.
Education
GED -
Hillsborough High School
Hillsborough, NJSkills
- Intake Interview
- EMR Systems
- Office Supplies and Inventory
- Medical Records Management
- Compassionate Care
- Patient Records Gathering
- Referral Verification
- Records Maintenance
- Medical terminology
- Client relations
- Communication skills
- Attention to detail
- Problem solving
- Time management
- Conflict resolution
- Organizational skills
- Healthcare industry
- Patient check-in and check-out
- Clerical Support
- Operational Requirements
- Account Updates
- Critical Thinking
- Patient Callbacks
- Front Desk Operations
- Bookkeeping Support
- Electronic Medical Record
- Account Management
- Co-Payment Collection
- Healthcare Administration
- Reminder Calls
- Insurance Verification
- Inpatient Care
- Checking Patient Details
- Patient Reception Management
- Electronic health records
- Appointment scheduling
- HIPAA compliance
- Information Assistance
- Medical Recordkeeping
- Efficiency Improvement
- Telephone Etiquette
- Patient triage
Skills
- Petty Cash Management
- Record Processing
- Insurance Claims
- Online Systems
- Patient Health Information Access
- Diagnostic Evaluation
- Reading Comprehension
- Typing and Filing
- Call Transfers
- Schedule Dissemination
- Patient Relations
- Patient Referral
- Appointment Scheduling
- Outpatient Procedures
- Patient Scheduling
Timeline
Medical Assistant/ Receptionist
St Luke’s University Health Network
08.2022 - Current
General Warehouse Associate
Express Employment Professionals
05.2022 - 07.2022
Stay at Home Mom
Self Employed Services
08.1994 - 05.2022
GED -
Hillsborough High School