Open To Work
DAWN OLIVER
Bristol
Work Preference
Summary
Seasoned Supervisor experienced in fast-paced casino environments. Achieved outstanding results through strong leadership, multitasking, and in-depth knowledge of poker regulations. Focused on fostering team success, building client relationships, and adapting to new challenges.
Overview
31
31
years of professional experience
Work History
Online game presenter
Evolution Gaming
Atlantic City
09.2022 - 09.2024
- Engaged players through dynamic game presentations and interactive experiences.
- Explained game rules clearly to enhance player understanding and enjoyment.
- Responded promptly to player inquiries and resolved any issues during games.
- Ensured game integrity and compliance with company standards during sessions for optimal player experience.
- Operated live gaming systems and ensured smooth gameplay for participants.
- Fostered a fun atmosphere in the gaming area by actively interacting with guests and promoting a positive environment.
- Guided customers in selecting games aligned with their interests and skill levels to enhance engagement.
- Supervised junior staff members in the performance of their duties relating to game presentation.
Licensed Insurance Agent
Bisanz Agencies
Media
03.2020 - 08.2022
- Educated clients on insurance products and services available through the agency.
- Guided clients in selecting tailored coverage options based on specific needs.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Processed insurance applications and managed policy renewals efficiently.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Maintained accurate records of client interactions and transactions in agency systems.
- Responded promptly to customer inquiries via phone calls or emails in a professional manner.
- Trained new agents on agency procedures and product knowledge effectively.
- Identified opportunities for cross-selling additional policies or services to existing customers.
- Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
Poker Room Supervisor
SugarHouse Casino
Philadelphia
10.2014 - 09.2019
- Oversaw daily operations of poker room, ensuring compliance with gaming regulations and enhancing guest experience.
- My duties included, but were not limited to, enforcing the gaming rules and regulations for the state and casino, supervising the dealers, interacting with guests and catering to their needs.
- Managed team of 10 dealers, conducting evaluations, enforcing policies, and providing mentorship to foster professional growth.
- Trained dealers to improve their skills and adhere to gaming regulations.
- Responsible for overseeing cash transactions between the guests and the dealers/ cage cashiers.
- I was responsible for overseeing cash transactions between the guests and the dealers/ cage cashiers.
- Reason for leaving: complications regarding FMLA resulting in termination due to attendance policy
Poker Room Supervisor
Borgata
Atlantic City
06.2001 - 10.2014
- Directed daily operations of the poker room in a dual role supervisor capacity.
- Served as poker room director, overseeing all operations.
- Acted as a liaison among different departments in the casino and poker room management, as well as between guests and the poker room.
- Oversaw cash transactions between guests and dealers, ensuring accuracy and compliance with gaming regulations.
- Opened the poker room in 2003 and helped build the room to the highest caliber it was when I left in 2014.
- Monitored compliance with gaming regulations and internal policies.
- Highlighted business priorities with staff members and directed workflow to ensure high-level performance.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
Bartender
Resorts Casino Hotel
Atlantic City
07.2000 - 08.2003
- Administered beverages to guests and cocktail servers, ensuring timely and accurate service.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained clean and organized bar area for efficient service.
- Provided excellent customer service to create a welcoming atmosphere.
- Oversaw bar operations, crafted cocktail menus, and maintained inventory.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Managed bar requisitions and ordered essential supplies to ensure efficient operations.
- Handled a $400 cash drawer and completed cashing out procedures, including tipping the bar porter and kitchen staff.
- Processed cash and card transactions accurately at the register.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Ensured compliance with health and safety regulations in all operations.
- Developed good working relationships with fellow employees through effective communication.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Reason for leaving: job offer with Borgata Hotel, Casino and Spa
Bartender/ server
W.L. Goodfellows and Co.
Atlantic City
11.1999 - 07.2001
- As a bartender, administered beverages to guests and cocktail servers.
- Ensured a clean and safe environment for guests while performing standard bartending responsibilities.
- Monitored guest alcohol consumption and addressed intoxicated guests with respect and professionalism.
- Managed cash drawer efficiently during shifts by following cash-out procedures.
- Managed bar requisitions and ordered all essential supplies for operations.
- Also served as a food server, taking patrons' orders, placing them with the kitchen, garnishing plates, and serving food.
- Reported directly to supervisor Jim Ciccarelli, receiving guidance and feedback on performance.
- Left position to transition to a full-time job at Resorts, adjusting work schedules accordingly.
Bartender
Chelsea Pub & Inn
Atlantic City
03.2000 - 09.2000
- Administered beverages to guests and cocktail servers, ensuring timely and accurate service.
- Managed bar requisitions and ordered essential supplies to maintain operations.
- Handled a $400 cash drawer during my shift, cashing it out and distributing tips to the bar porter and kitchen staff at the end.
- Executed bartending responsibilities while ensuring a clean and safe environment for guests.
- Also monitored the alcohol consumption of my guests and knew how to properly deal with intoxicated guests in a polite and respectful way.
- Reported directly to Michael Powell, overseeing daily operations.
- Left position for a job offer at Resorts Casino, seeking career advancement.
Poker room supervisor
SunCruz Casino
Clearwater
09.1997 - 08.1999
- Oversaw poker room operations under the direction of Glenn Korn.
- Supervised daily poker games and scheduled dealers based on business demands.
- I normally ran 4 games with a waiting list for a possible 5th.
- Coordinated seating arrangements for players to minimize wait time and streamline game initiation once in international waters.
- Facilitated two daily cruises to enhance customer engagement and entertainment.
- Ordered floats, prepped dealers, and ensured deck integrity during downtime before reaching international waters.
- Converted all cheques into currency prior to exiting international waters and ensured all cheques were accounted for in the poker department.
- Received a company phone with a contact list of over 200 patrons to call and set up games.
- Reason for leaving: relocating to New Jersey
Bartender/ poker dealer
The 19th Hole bar and card room
Antioch
01.1997 - 08.1997
- Managed the bar operations by opening and closing it based on assigned shifts.
- Managed all customer transactions during shift as the only bartender present.
- Stocked bar, set up for next shift, and completed daily requisition of needed items to ensure smooth operations.
- Oversaw the operation of the lottery ticket machine and scratch-off dispenser while performing bar duties.
- Managed card room operations and dealt games during evening hours, coordinating with other dealers.
- Processed cash transactions for players, ensuring accurate cash flow throughout the day.
- Kept accurate card room logs and followed all regulations according to California's gaming laws.
- Left position due to relocation to Florida, seeking new opportunities.
- Mixed cocktails and beverages according to established recipes and customer preferences.
- Provided exceptional customer service in a fast-paced bar environment.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Engaged customers with friendly conversation to enhance their experience.
- Operated cash register and processed payments accurately and efficiently.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Poured wine, beer, and cocktails for patrons.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Effectively multitasked within a fast-paced environment.
- Dealt various poker games, ensuring smooth gameplay and adherence to house rules.
- Managed player interactions, providing friendly customer service and conflict resolution.
- Monitored game integrity, identifying and addressing any irregularities or cheating.
- Trained new dealers on game procedures, rules, and customer engagement techniques.
- Conducted chip transactions accurately during gameplay, maintaining a balanced table environment.
- Employed knowledge of game rules and regulations to deal appropriate amount of cards at specific intervals and facilitate fast-paced, congenial gameplay.
- Monitored games for adherence to gaming laws and regulations, as well as house policies.
- Managed chip exchanges to ensure players had adequate gaming supplies.
- Engaged patrons in conversation to promote positive customer experience, explain house and game rules or facilitate dialogue between guests.
- Assisted guests in understanding the rules and regulations of various poker games.
- Inspected cards for wear and tear prior to dealing them out.
- Verified identification of customers before allowing them to play poker.
- Balanced table bank at beginning and end of shift.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
- Explained rules, took bets and delivered payouts to facilitate movement of games.
- Maintained enjoyable environment by entertaining and engaging players at tables.
Poker room dealer
Taj Mahal Hotel Casino
Atlantic City
06.1993 - 01.1997
- Oversaw daily operations of poker room, ensuring smooth gameplay and guest satisfaction.
- Enforced gaming rules and regulations while interacting with guests to enhance their experience.
- Dealt cards for various table games, maintaining game integrity and player engagement.
- Dealt cards for various table games, fostering an engaging and enjoyable environment for guests.
- Enforced gaming rules and regulations while interacting with guests to enhance their experience.
- Monitored gameplay to ensure adherence to casino rules and regulations.
- Communicated effectively with guests, providing exceptional customer service and support.
- Reported directly to Tom Gitto, ensuring effective communication and task management.
- Reason for leaving: New job offer in California
Education
Certificate - Bartending, wine appreciation, study of liquor
Northeast Bartending
Atlantic City, NJ 03.2000 - 03.2000
Certificate of completion for Excel programming - Excel programming
International Open Acedemy
High School Diploma -
Absegami High School
Skills
- Game Presentation
- Audience Engagement
- Engagement techniques
- Customer and Personal Service
- Active Listening
- Social Perceptiveness
- Critical Thinking
- Complex Problem Solving
- Judgment and Decision Making
- Administration and Management
- Time Management
Timeline
Online game presenter
Evolution Gaming
09.2022 - 09.2024
Licensed Insurance Agent
Bisanz Agencies
03.2020 - 08.2022
Poker Room Supervisor
SugarHouse Casino
10.2014 - 09.2019
Poker Room Supervisor
Borgata
06.2001 - 10.2014
Bartender
Resorts Casino Hotel
07.2000 - 08.2003
Bartender
Chelsea Pub & Inn
03.2000 - 09.2000
Certificate - Bartending, wine appreciation, study of liquor
Northeast Bartending
03.2000 - 03.2000
Bartender/ server
W.L. Goodfellows and Co.
11.1999 - 07.2001
Poker room supervisor
SunCruz Casino
09.1997 - 08.1999
Bartender/ poker dealer
The 19th Hole bar and card room
01.1997 - 08.1997
Poker room dealer
Taj Mahal Hotel Casino
06.1993 - 01.1997
Certificate of completion for Excel programming - Excel programming
International Open Acedemy
High School Diploma -
Absegami High School