Dawn M. Riley
Drexel Hill
Summary
Resourceful Office Manager and HR Coordinator with extensive experience supporting employee relations, record management, and front-line operations. Known for strong communication, organization, and problem-solving skills. Skilled at streamlining processes, ensuring compliance, and enhancing team productivity in fast-paced environments.
Overview
21
21
years of professional experience
Work History
HR Coordinator
Elwyn
Elwyn
08.2020 - 07.2025
- Maintained accurate employee records in HRIS, ensuring compliance and data integrity.
- Processed unemployment claims and appeals in accordance with state regulations.
- Collaborated with HR Business Partners and management to uphold policies and procedures.
- Supported subpoena requests by compiling and submitting documents within required timelines.
- Analyzed claims data to identify trends and recommend process improvements.
Office Manager
Elwyn
Elwyn
09.2004 - 06.2020
- Managed daily operations for Elwyn’s Development Center, serving children with and without special needs.
- Oversaw staff schedules, payroll, and time-off tracking via ADP.
- Registered new clients, maintained contracts, and managed billing through CHMC.
- Coordinated inspections, purchasing, and office events.
- Served as liaison between management and staff to support communication and compliance.
Member Service Representative
Haverford YMCA
Havertown
10.2013 - Current
- Deliver exceptional customer service and handle front desk operations.
- Conducted member tours and interviews, driving retention and satisfaction.
- Managed inquiries and complaints professionally to maintain a positive environment.
- Promoted YMCA programs and services to support community engagement.
Education
High School Diploma -
Upper Darby High School
Upper Darby, PA01.1983
Skills
- Microsoft Word
- Excel
- Publisher
- ADP
- HRMS
- Employee life cycle management
- Data entry and reporting accuracy
- Compliance and documentation
- Scheduling and payroll coordination
- Customer service and member relations
Community Service
Clifton Heights Swimming & Diving Teams, Parent Association President/Vice President, 1999 - 2010, Oversaw team administration, communications, and event coordination.
Timeline
HR Coordinator
Elwyn
08.2020 - 07.2025
Member Service Representative
Haverford YMCA
10.2013 - Current
Office Manager
Elwyn
09.2004 - 06.2020
High School Diploma -
Upper Darby High School