Dawn Scheidegg
Philadelphia
Summary
Dynamic and dedicated professional with a strong background in customer service and early childhood education. At Dunkin' Donuts, I excelled in cash handling and built lasting relationships with customers, enhancing their experience. My patience and empathy fostered a nurturing environment for children, promoting their social and cognitive growth effectively.
Overview
2026
2026
years of professional experience
Work History
Cashier /Janitorial Cleaner
Dunkin' Donuts
07.2023 - Current
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers with product inquiries, providing knowledgeable recommendations.
- Handled cash and credit transactions while adhering to company policies.
- Engaged in training sessions to learn store policies and operational procedures.
- Adapted to changing environments by quickly learning new systems and processes.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained cleanliness and sanitation standards in assigned areas to enhance workplace safety.
- Trained new staff on proper cleaning techniques and safety protocols to promote efficient operations.
- Collaborated with team members to establish effective cleaning schedules and prioritize tasks for maximum efficiency.
- Developed procedures for deep cleaning tasks, improving overall service quality and customer satisfaction.
- Adapted quickly to changing priorities and special requests while maintaining high standards of cleanliness throughout the facility.
- Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals, and materials properly and with caution.
- Projected friendly and positive image in interaction with employees and guests and built trusting and supportive relationships with other team members.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Daycare Teacher
Teachable Moments Child Care Center
2021 - 2023
- Strengthened children's early literacy and math skills through interactive lessons and games.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Ensured compliance with health and safety regulations within the daycare setting.
- Organized classroom environment to encourage exploration and creativity.
- Increased daycare students'' social skills by incorporating group activities and cooperative play into daily routines.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
Daycare Teacher
Alphabet Alley Child Care Center
2018 - 2019
- Implemented daily activities to promote social, emotional, and cognitive growth.
- Organized classroom environment to encourage exploration and creativity.
- Ensured compliance with health and safety regulations within the daycare setting.
- Facilitated communication between parents, caregivers, and staff to support children's needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Enhanced children''s emotional development through empathetic communication and active listening techniques.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Enhanced children's social skills by organizing group activities and encouraging cooperative play.
- Strengthened children's early literacy and math skills through interactive lessons and games.
Education
High School Diploma -
North East High School
Philadelphia Pa 01-1996
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Time management skills
- Customer service excellence
- Cash handling and management
- Order taking
- Daily reporting
- Clear communication
- Organizational growth
- Multitasking and organization
- Basic math
- Problem-solving
Languages
English
Full Professional
Timeline
Cashier /Janitorial Cleaner
Dunkin' Donuts
07.2023 - Current
Daycare Teacher
Teachable Moments Child Care Center
2021 - 2023
Daycare Teacher
Alphabet Alley Child Care Center
2018 - 2019
High School Diploma -
North East High School