Dawn Shenk
Process Assistant
Shermans Dale,PA
Summary
Results-driven operations leader with 14+ years of management experience with proven experience surpassing organizational goals. Expertise in optimizing workflows, driving productivity, and maintaining high safety and quality standards in fast-paced environments. Skilled in team leadership, process improvement, and KPI management, with a track record of fostering collaboration and exceeding performance metrics. Dedicated to delivering operational excellence and customer satisfaction while developing and empowering diverse teams to reach their full potential.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Manual Sort Process Assistant
Amazon Fulfillment Center
Middletown, PA
08.2024 - Current
- Led the site in cost efficiency week over week
- Coached 15+ Amazon Associates per shift to improve quality and rate
- Mentored new Process Assistants daily to help them reach their full potential
Pack Process Assistant
Amazon Fulfillment Center
Carlisle, Pennsylvania
06.2022 - 08.2024
- Coached 10 Associates per shift, contributing to achieving number 1 cost performance in the region (across 10 sites)
- Maintained pack rates averaging over 100 units per hour; ranked #1 in network (84 sites) for 16 weeks
- Led teams to meet performance goals, ensuring quality and safety standards
- Troubleshot outbound issues and collaborated with leadership to optimize workflows
Payroll Clerk & HR Admin
Aston Carter for Pilot Water Solutions
Carlisle, Pennsylvania
10.2019 - 04.2020
- Processed payroll and maintained employee records
- Streamlined HR processes and improved operational efficiency
Branch Office Manager
Erie Construction Mid-West Inc.
Harrisburg, PA
03.2017 - 05.2019
- Managed office operations, scheduling, logistics, and customer service
- Coordinated project timelines, ensuring timely completion and compliance with regulations
- Worked with sales and construction teams to ensure smooth project execution and resolve issues
Education
High School Diploma -
West Perry High School
Elliottsburg 08.1999 - 06.2002
Skills
Team Leadership & Coaching
undefinedAdditional Information
Available for relocation or travel as needed
Timeline
Manual Sort Process Assistant
Amazon Fulfillment Center
08.2024 - Current
Pack Process Assistant
Amazon Fulfillment Center
06.2022 - 08.2024
Payroll Clerk & HR Admin
Aston Carter for Pilot Water Solutions
10.2019 - 04.2020
Branch Office Manager
Erie Construction Mid-West Inc.
03.2017 - 05.2019
High School Diploma -
West Perry High School
08.1999 - 06.2002
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