Dawn Michelle Wilson
New Castle
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
28
28
years of professional experience
Work History
Entertainer
Self Employed Services
03.2012 - Current
- Maintained a high level of professionalism during all interactions with clients, venues, and fellow performers.
- Refined stage presence techniques to captivate audiences of diverse ages and backgrounds effectively.
- Engaged with audiences to create memorable experiences at live performances.
Claims Adjuster
Progressive Insurance
02.2007 - 07.2012
- Examined claims forms and other records to determine insurance coverage.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Prepared summaries of damage, payments, and policy coverage.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Answered customer questions regarding deductibles.
- Attended industry conferences and workshops to stay current on trends and developments within the field of claims adjusting.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
- Facilitated smooth transitions for policyholders during the claim process by liaising between various departments, ensuring all parties were informed and engaged.
- Collaborated with legal teams to defend against fraudulent claims, saving company resources and maintaining its reputation.
- Provided exceptional customer service, addressing concerns, and answering questions promptly.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Sales Associate
Enterprise Rent-A-Car
07.2004 - 02.2007
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Data Entry Clerk
The Hagar Group
01.1997 - 01.2001
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
Bachelor of Arts - Communications
University of South Florida
Tampa, FL05-2004
Skills
- Critical thinking
- Active listening
- Data analysis
- Highly motivated
- Marketing
- Decision-making
- Customer service
- Attention to detail
- Multitasking and organization
- Empathy and patience
- Verbal and written communication
- Data entry
- Ethical judgment
- Workflow management
- Tme management
- Fact finding
- Customer service and support
- Flexible schedule
- Self-driven and motivated
- Effective multitasking
- Punctual and dependable
- Teamwork
- Time management
- Problem-solving
Timeline
Entertainer
Self Employed Services
03.2012 - Current
Claims Adjuster
Progressive Insurance
02.2007 - 07.2012
Sales Associate
Enterprise Rent-A-Car
07.2004 - 02.2007
Data Entry Clerk
The Hagar Group
01.1997 - 01.2001
Bachelor of Arts - Communications
University of South Florida
Similar Profiles
Luke BakerLuke Baker
House and Pet Sitter at Self Employed ServicesHouse and Pet Sitter at Self Employed Services
Kurt MargolisKurt Margolis
Income Tax Preparer at Self Employed ServicesIncome Tax Preparer at Self Employed Services
Denise RechsteinerDenise Rechsteiner
Hairdresser at Self Employed ServicesHairdresser at Self Employed Services
Skylar RocchiSkylar Rocchi
Babysitter at Self Employed ServicesBabysitter at Self Employed Services
Dillon HammDillon Hamm
Millwright at Local 1076, Greenwood MillwrightsMillwright at Local 1076, Greenwood Millwrights