Dawn R McCaulley
Altoona
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
16
16
years of professional experience
1998
1998
years of post-secondary education
Work History
Server/Head Bartender
Sonny's BBQ
Brunswick
12.2023 - 07.2025
- Provided excellent customer service and ensured guest satisfaction during dining experiences.
- Managed food and beverage orders efficiently using point-of-sale systems.
- Collaborated with kitchen staff to coordinate timely meal preparation and delivery.
- Trained new servers on menu items, service standards, and operational procedures.
- Handled cash transactions accurately while ensuring secure payment processing.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
Server/Certified Trainer
Olive Garden
Altoona
03.2015 - 09.2023
- Provided exceptional customer service to enhance dining experiences.
- Took customer orders accurately and communicated with kitchen staff.
- Managed table settings and maintained cleanliness for guest comfort.
- Handled cash transactions efficiently during busy shifts.
- Collaborated with team members to ensure smooth restaurant operations.
- Addressed customer concerns promptly to maintain satisfaction levels.
- Provided exceptional service to high volume of daily customers.
Front Desk Supervisor
Courtyard by Marriott
Altoona
02.2009 - 08.2015
- Supervised front desk operations and maintained high customer service standards.
- Managed guest check-ins and check-outs efficiently and courteously.
- Trained new front desk staff on procedures and hotel policies.
- Coordinated with housekeeping to ensure room readiness for guests.
- Handled cash transactions and processed payments accurately at the front desk.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
Education
Altoona Area High School
Altoona, PASkills
- Customer service
- Cash handling
- Time management
- Conflict resolution
- Training and mentoring
- Effective communication
- Attention to detail
- Stress management
Timeline
Server/Head Bartender
Sonny's BBQ
12.2023 - 07.2025
Server/Certified Trainer
Olive Garden
03.2015 - 09.2023
Front Desk Supervisor
Courtyard by Marriott
02.2009 - 08.2015
Altoona Area High School