Dayonna Brown
Philadelphia
Summary
Dynamic and reliable professional with extensive experience in customer service and cash handling at Golden Benevolence Services. Proven ability to resolve issues promptly while fostering teamwork and collaboration. Skilled in maintaining high cleanliness standards and enhancing patient satisfaction, demonstrating both empathy and strong problem-solving capabilities.
Overview
2024
2024
years of professional experience
Work History
Cashier Assistant
Golden Benevolence Services
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled insurance, cash or credit transactions responsibly, ensuring daily balances were correct.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards patients and colleagues.
- Collaborated with team members to maintain a positive work environment and boost employee morale.
Patient Companion
Jefferson Health
09.2021 - 03.2023
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team informed.
- Supported mobility-impaired patients by assisting with transfers, ambulation exercises, or wheelchair navigation as needed.
- Provided one-on-one support for patients experiencing anxiety or loneliness, alleviating emotional distress.
- Collaborated with healthcare team members to provide comprehensive care for patients.
- Acted as a liaison between patients and staff, ensuring clear communication of needs or preferences in both directions.
EVS Technician
Drexel University
09.2020 - 09.2021
- Promoted a healthy environment for students, visitors, and staff through diligent maintenance of high cleanliness standards.
- Enhanced patient satisfaction by ensuring a clean and safe environment in the college campus areas.
- Demonstrated strong time management skills, ensuring the completion of all assigned tasks within designated deadlines while maintaining high-quality work standards.
- Performed deep-cleaning projects as needed to maintain optimal cleanliness throughout the facility.
- Ensured proper handling and storage of chemicals, minimizing risks associated with hazardous material exposure.
- Cleaned, removed and properly disposed of biohazardous substances in accordance with OSHA and health regulations.
Security Officer
Allied Universal Security Services
01.2018 - 09.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Homehealth Aide
Sandy Brown
09.2018 - 01.2019
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Provided mobility assistance such as walking and regular exercising.
Front Desk Concierge
Ymca Columbia North
02.2018 - 09.2018
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships.
- Enhanced customer satisfaction by providing timely and accurate information on hotel facilities and services.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
- Assisted in training new team members on front desk procedures and best practices for exceptional service delivery.
Camp Counselor
Ymca Columbia North
06.2016 - 02.2018
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
Education
High School Diploma - General Studies
Philadelphia Performing Arts Center
Philadelphia, PA08.2018
Diploma - Child Development Association
Pennsylvania State University
University Park, PA05.2018
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Patience and empathy
- Cash handling expertise
- Store cleaning
- Product scanning
- Basic math
- Reliability and punctuality
- Cash handling
- Payment processing
- Front desk operations
- Friendly and outgoing
- Cashier team support
Yonna215@gmail.com
Timeline
Patient Companion
Jefferson Health
09.2021 - 03.2023
EVS Technician
Drexel University
09.2020 - 09.2021
Homehealth Aide
Sandy Brown
09.2018 - 01.2019
Front Desk Concierge
Ymca Columbia North
02.2018 - 09.2018
Security Officer
Allied Universal Security Services
01.2018 - 09.2020
Camp Counselor
Ymca Columbia North
06.2016 - 02.2018
Cashier Assistant
Golden Benevolence Services
High School Diploma - General Studies
Philadelphia Performing Arts Center
Diploma - Child Development Association
Pennsylvania State University
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