DELLA SERRANO
LANCASTER
Summary
Surgical scheduler coordinator with over 10 years of healthcare experience. Expertise in coordinating surgical processes, verifying insurance, and educating patients on pre-operative care. Proven track record of ensuring seamless surgical flow and enhancing patient experiences.
Overview
25
25
years of professional experience
Work History
Surgical Scheduler Coordinator
Keystone Urology
Lanaster
09.2018 - Current
- Scheduled surgical appointments for patients with urological conditions, enhancing patient access to timely care.
- Coordinated effective communication between surgeons, nurses, and patients throughout surgical processes.
- Prepared surgical schedules, optimizing operating room usage and resources for improved workflow.
- Verified insurance information and obtained necessary authorizations for procedures to ensure compliance.
- Educated patients on pre-operative instructions and post-operative care requirements, contributing to improved patient recovery and satisfaction.
- Maintained confidentiality of patient information in accordance with regulations.
- Resolved scheduling conflicts to ensure uninterrupted surgical flow and optimal utilization of operating room resources.
- Collaborated with healthcare professionals across the hospital to enhance patient care during surgeries.
Surgical Scheduler Coordinator
Lancaster Plastic Surgery
Lancaster
01.2004 - 09.2018
- Coordinated with anesthesiologists and nurses to ensure seamless care for plastic surgery patients.
- Oversaw data entry for surgery scheduling across multiple computer systems to maintain accurate records.
- Provided emotional support and guidance to patients before and after plastic surgery procedures.
- Addressed patient inquiries and scheduled consultations for plastic surgeries.
Surgical Coordinator
Lancaster Neuroscience and Spine Associates
Lancaster
04.2001 - 03.2018
- Coordinated surgical schedules for multiple neurosurgical procedures to optimize operating room efficiency.
- Managed patient communications on surgery preparation and follow-up to ensure clarity and understanding.
- Collaborated with physicians to maintain accurate and comprehensive surgical documentation.
- Scheduled pre-operative consultations and arranged necessary imaging tests for patients.
- Organized and maintained inventory of surgical supplies and equipment for operational readiness.
- Facilitated insurance verification and authorization processes for surgical procedures.
- Responded to patient inquiries regarding upcoming surgeries or follow-up visits efficiently.
- Acted as liaison among physicians, vendors, insurance companies, patients, and families throughout surgical processes.
Education
Esthetical Certification - Esthetician
Lancaster School of Cosmetology
Lancaster, PA 05-2008
High School Diploma -
J.P. McCaskey High School
Lancaster06-1989
Some College (No Degree) -
Millersville University of Pennsylvania
Millersville, PASkills
- Patient scheduling and insurance verification
- Surgical workflow coordination
- Procedure authorization and follow-up
- Pre-operative education
- Healthcare compliance and HIPAA adherence
- Data management
- Time management and organization
- Surgical procedures and filing systems
- Telephone answering and payment collection
- Patient communication and support
Timeline
Surgical Scheduler Coordinator
Keystone Urology
09.2018 - Current
Surgical Scheduler Coordinator
Lancaster Plastic Surgery
01.2004 - 09.2018
Surgical Coordinator
Lancaster Neuroscience and Spine Associates
04.2001 - 03.2018
Esthetical Certification - Esthetician
Lancaster School of Cosmetology
High School Diploma -
J.P. McCaskey High School
Some College (No Degree) -
Millersville University of Pennsylvania