Dean Long
Lancaster
Summary
Dynamic IT Specialist with a proven track record at Lancaster Orthopedic Group, excelling in IT troubleshooting and documentation. Recognized for enhancing system reliability and delivering exceptional customer service. Adept at fostering team collaboration while ensuring information security, contributing to a productive and positive work environment.
Overview
4
4
years of professional experience
Work History
IT Specialist
Lancaster Orthopedic Group
03.2023 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Walked individuals through basic troubleshooting tasks.
Barista Trainer
Starbucks
10.2022 - 02.2023
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
Barista
Starbucks
09.2021 - 10.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Bachelor of Science - Computer Science
Harrisburg University of Science And Technology
Harrisburg, PA12-2026
Skills
- IT troubleshooting
- IT documentation
- Information security
- Troubleshooting
Timeline
IT Specialist
Lancaster Orthopedic Group
03.2023 - Current
Barista Trainer
Starbucks
10.2022 - 02.2023
Barista
Starbucks
09.2021 - 10.2022
Bachelor of Science - Computer Science
Harrisburg University of Science And Technology
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