Customer-focused professional with 25 years of experience in hospitality and retail, specializing in relationship management, client support, and sales growth. Skilled in building trust with diverse clientele, resolving complex issues, and driving customer satisfaction in fast-paced, high-pressure environments. Recognized for leadership, problem-solving, and delivering consistent results that enhance loyalty and retention. Seeking to transition into a Customer Success or Client Relations role where proven communication, service, and operations expertise will add value.
Pennsylvania RAMP Certified