Dean Renner
Philadelphia
Summary
Customer-focused professional with 25 years of experience in hospitality and retail, specializing in relationship management, client support, and sales growth. Skilled in building trust with diverse clientele, resolving complex issues, and driving customer satisfaction in fast-paced, high-pressure environments. Recognized for leadership, problem-solving, and delivering consistent results that enhance loyalty and retention. Seeking to transition into a Customer Success or Client Relations role where proven communication, service, and operations expertise will add value.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
NOTO Philadelphia
06.2021 - Current
- Delivered high-quality guest service in a fast-paced, high-volume nightlife environment.
- Collaborated with servers to fulfill VIP client requests, ensuring timely and accurate service.
- Upsold premium products and experiences, contributing to increased revenue per guest.
- Managed POS transactions, balanced cash drawers, and verified large-scale client payments.
- Supported team coordination, distributing tips, and ensuring smooth end-of-shift operations.
Bartender
Miller's Ale House
11.2019 - 03.2020
- Created strong customer relationships by personalizing service for repeat and new guests.
- Recommended seasonal and specialty products to increase sales and customer satisfaction.
- Maintained efficiency by entering and fulfilling customer orders with accuracy and speed.
- Oversaw cash handling, POS system operations, and guest issue resolution to maintain a positive experience.
Bartender/Keyholder Manager
GLU Hospitality – Vesper Sporting Club & Dayclub
10.2018 - 10.2019
- Provided VIP-level customer support in a busy nightlife venue, ensuring client satisfaction.
- Performed keyholder duties including opening/closing, financial reporting, and staff oversight.
- Handled escalated guest issues professionally, resolving concerns while preserving loyalty.
- Generated consistent upsell opportunities by recommending premium products.
Education
High School Diploma -
Roman Catholic High School
Philadelphia, PA06-2002
Skills
- Customer Relationship Management (CRM)
- Conflict Resolution & Problem Solving
- Upselling & Revenue Growth Strategies
- Leadership & Team Collaboration
- Process Improvement & Workflow Efficiency
- POS & Payment Systems Scheduling & Reporting
- High-Volume Client Support Strong Communication Skills
Certification
Pennsylvania RAMP Certified
Timeline
Bartender
NOTO Philadelphia
06.2021 - Current
Bartender
Miller's Ale House
11.2019 - 03.2020
Bartender/Keyholder Manager
GLU Hospitality – Vesper Sporting Club & Dayclub
10.2018 - 10.2019
High School Diploma -
Roman Catholic High School