Deanna Godreau
Lehighton
Summary
Results-driven Operations Manager with a proven track record in streamlining processes, enhancing patient care, and leading high-performing teams. Committed to optimizing operational efficiency and boosting customer satisfaction.
Overview
16
16
years of professional experience
Work History
Senior Practice Operations Manager
St. Luke's University Hospital & Health Network
Bethlehem, PA
11.2022 - 08.2025
- Streamlined daily operations, enhancing workflow efficiency across departments.
- Implemented process improvements, resulting in reduced turnaround times for patient services.
- Coordinated staff schedules, ensuring adequate coverage for optimal service delivery.
- Monitored inventory levels and managed procurement processes to maintain supply availability.
- Analyzed operational data to identify trends and implement corrective actions as needed.
- Collaborated with cross-functional teams to improve patient care procedures and outcomes.
- Led performance reviews and provided mentorship to junior team members, promoting professional growth.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Practice Administrator
St. Luke's University Hospital & Health Network
Allentown, PA
04.2017 - 11.2022
- Streamlined patient scheduling processes to enhance operational efficiency.
- Collaborated with physicians to develop strategic plans for expanding the scope of services offered by the practice.
- Enhanced patient satisfaction with timely appointment scheduling and organized recordkeeping.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Supervised team of two Pediatric offices
- Boosted staff morale by offering constructive feedback and specific direction.
- Addressed and remedied all patient or team member issues.
- Oversaw accounting, budgeting, and financial reporting.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Consulted with healthcare professionals on business decisions.
Medical Office Coordinator-Allentown Pediatrics
St. Luke's University Hospital & Health Network
Allentown, PA
12.2016 - 04.2017
- Coordinated patient scheduling and managed appointment workflows to optimize front office operations.
- Streamlined patient registration processes, enhancing data accuracy and reducing wait times.
- Supervised front office staff, providing training and mentorship to improve service delivery.
- Implemented electronic health record systems, increasing efficiency in patient information management.
- Managed scheduling, prioritizing appointments and meetings for optimal time management.
- Oversaw inventory management, ensuring timely procurement of office supplies and resources.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Planned and supported staff office meetings by preparing agendas.
- Managed inventory levels effectively, ensuring adequate supplies were available for daily operations without excess waste or cost.
Registered Medical Assistant-Gastroenterology
St. Luke's University Hospital & Health Network
Bethlehem, PA
08.2015 - 11.2016
- Assisted healthcare providers with patient examinations and procedures, ensuring high-quality care delivery.
- Managed patient scheduling and coordinated appointments to optimize clinic workflow and reduce wait times.
- Educated patients on treatment plans and health maintenance, enhancing patient understanding and adherence.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Emergency Room Technician-Anderson Campus
St. Luke's University Hospital & Health Network
Easton, PA
02.2015 - 07.2015
- Assessed and monitored patient vital signs in fast-paced emergency environment.
- Assisted medical staff with procedures and patient care tasks efficiently.
- Maintained accurate patient records using electronic health record systems.
- Coordinated with multidisciplinary teams to ensure timely treatment delivery.
- Trained new technicians on emergency protocols and equipment usage.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Provided compassionate care to patients during their emergency room visit, addressing concerns and offering emotional support when needed.
Registered Medical Assistant-Kidscare
St. Luke's University Hospital & Health Network
Allentown/Bethlehem/Easton, PA
01.2010 - 01.2015
- Administered patient care and support, ensuring comfort and safety during procedures.
- Assisted healthcare professionals with examinations, documenting patient histories accurately.
- Performed basic diagnostic tests, maintaining equipment and supplies to ensure operational readiness.
- Coordinated appointment scheduling and follow-up communications for improved patient engagement.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- knowledge in CDC vaccine schedule and Adminstration.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Lincoln Technical Institute
AllentownHigh School Diploma -
William Allen High School
Allentown, PA05-1998
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Staff training
- Project management
- Operations oversight
- Policies and procedures implementation
- Goal setting
- Inventory control
- Workflow optimization
- Health and safety compliance
- Process improvements
Timeline
Senior Practice Operations Manager
St. Luke's University Hospital & Health Network
11.2022 - 08.2025
Practice Administrator
St. Luke's University Hospital & Health Network
04.2017 - 11.2022
Medical Office Coordinator-Allentown Pediatrics
St. Luke's University Hospital & Health Network
12.2016 - 04.2017
Registered Medical Assistant-Gastroenterology
St. Luke's University Hospital & Health Network
08.2015 - 11.2016
Emergency Room Technician-Anderson Campus
St. Luke's University Hospital & Health Network
02.2015 - 07.2015
Registered Medical Assistant-Kidscare
St. Luke's University Hospital & Health Network
01.2010 - 01.2015
High School Diploma -
Lincoln Technical Institute
High School Diploma -
William Allen High School