Summary
Overview
Work History
Education
Skills
Timeline
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Deanna Shaller

Hatboro

Summary

Results-oriented professional with several years of experience in operations, product management, organizational development, and team building. Highly adept in planning, coordinating and executing successful production strategies. Dependable and detail-oriented to manage multiple tasks and priorities. Recognized for exemplary customer service and team collaboration.

Overview

9
9
years of professional experience

Work History

Operations Manager

CVS Pharmacy
Dresher
01.2023 - Current
  • Supervise day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.

Customer Service Manager

Hobby Lobby
Horsham
09.2019 - 12.2022
  • Monitored staff performance to ensure adherence to customer service standards.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Barista/Cashier

Dunkin' Donuts
Willow Grove
05.2016 - 12.2019
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.

Education

Bachelor of Arts - Scientific Illustration

Arcadia University
Glenside, PA
06-2023

Associate of Arts - Fine Arts

Montgomery County Community College
Blue Bell, PA
05-2020

Skills

  • Workflow optimization
  • Customer relationship management
  • Problem solving
  • Team leadership
  • Operational efficiency
  • Time management

Timeline

Operations Manager

CVS Pharmacy
01.2023 - Current

Customer Service Manager

Hobby Lobby
09.2019 - 12.2022

Barista/Cashier

Dunkin' Donuts
05.2016 - 12.2019

Bachelor of Arts - Scientific Illustration

Arcadia University

Associate of Arts - Fine Arts

Montgomery County Community College

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Deanna Shaller