Deanne Gade

Director of Social Services

Genesis Health Care

Phillipsburg

09.1998 - 05.2025

Educated residents and families regarding private insurance, Medicare, Medicaid, Veterans Administration and other possible sources of funding for required care.
Developed and implemented programs to improve quality of life for clients.
Managed resident admissions and discharge and referrals to other facilities, home health agencies and hospice based on resident and family needs, preferences and resources.
Maintained accurate records for all cases as required by state law or agency policy.
Handled or delegated resident support concerns respectfully to preserve residents' dignity, health and safety.
Advised staff on best practices in service delivery, client relations and case management.
Developed partnerships with local organizations and agencies to expand program offerings.
Advocated for residents in response to stated needs for care quality, food, facilities and resident interactions.
Maintained consistent personal interaction with residents in addition to administrative duties to assure optimum care firsthand.
Conducted assessments of clients' needs and developed individualized plans of care.
Collaborated with other departments within the organization to coordinate efforts towards achieving common goals.
Coordinated with community partners to ensure access to appropriate resources for clients.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Recognized by management for providing exceptional customer service.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Worked effectively in team environments to make the workplace more productive.