DEAVEN BLUHM
Pittsburgh
Summary
I have a unique education background with bachelor's degrees in both Psychology and Management Information Systems from Penn State University and West Virginia University respectively. My primary experience is in managing and supporting banking applications, including both backend and customer facing applications
Overview
13
13
years of professional experience
Work History
Business Application Administration Officer
Dollar Bank
Pittsburgh, PA
08.2015 - Current
- Application lead on Dollar Bank's online banking application (Fiserv Create Digital). Assisted and helped coordinate application updates, projects, and technical support between internal stakeholders (Marketing, Quality Assurance, Digital Banking, Customer Service) and application vendor (Fiserv). This includes Dollar Bank's mobile iOS and Android platforms as well as the browser version of online banking.
- Application lead on Fiserv Nautilus, a document management and imaging application. Provided technical support and assisted on application projects across nearly every department of the Bank to store, retain, and utilize vital documents.
- Provided additional application support to Finastra PayPlus (Wire Transfer), and PastPerfect (Museum imaging software)
Information Technology Help Desk
West Virginia University
Morgantown, WV
01.2013 - 01.2015
- Provided Tier-1 IT help desk support to WVU's students and faculty
Education
Management Information Systems, BS -
West Virginia University
Morgantown, WV01-2015
Psychology, BA - undefined
Penn State University
University Park, PA01-2010
Skills
- Managing a wide array of Financial applications
- Issue tracking and management (ServiceNow)
- Product and vendor Management
- Application Technical Support
Accomplishments
- Application lead on Dollar Bank's transition from an "in-house" online banking product to a vendor produced online product. Critical modernization of the online banking platform for the company resulted in increased customer retention and growth
- Continuing to lead coordination efforts between the vendor and internal stakeholders to enhance the online banking UI to improve the customer experience
- Continued management and troubleshooting of escalated customer technical issues
PASSIONS
- Running
- Cycling
- Chess
Timeline
Business Application Administration Officer
Dollar Bank
08.2015 - Current
Information Technology Help Desk
West Virginia University
01.2013 - 01.2015
Psychology, BA - undefined
Penn State University
Management Information Systems, BS -
West Virginia University