Debbie Ream
Reading,PA
Summary
Dynamic Senior Claims Adjuster with extensive experience at Allstate Corp, excelling in claims processing and regulatory compliance. Proven track record in negotiating settlements and training junior staff, enhancing team performance. Adept at data analysis and fostering customer service excellence, consistently achieving high accuracy in claims evaluations.
Qualified Claims Representative versed in investigating claims, verifying information and managing settlements. Friendly and upbeat team player with organized and disciplined approach. Offering 40 years of insurance experience which began in the support department, rating, customer service and finally claims adjusting.
Overview
40
40
years of professional experience
Work History
Senior Claims Representative
ARC Global Risk
Cherry Hill , NJ
02.2022 - 11.2025
- Assisted with processing claims through detailed documentation and case management systems.
- Learned to evaluate claim information for accuracy, ensuring compliance with company policies.
- Collaborated with team members to streamline claims review processes, enhancing overall efficiency.
- Communicated effectively with clients to gather necessary documentation for claim assessments.
- Adapted quickly to changes in procedures, contributing to a positive team environment and workflow improvements.
- Improved team productivity by providing ongoing training and support to junior claims representatives.
- Gained proficiency in using claims software to track and manage ongoing cases effectively.
Senior Claims Adjuster, Automobile and Casualty
Gallagher Bassett Services Inc.
Mechanicsburg, Pennsylvania
05.2021 - 02.2022
- Collaborated with legal teams to resolve disputes and negotiate settlements effectively.
- Examined claims forms and other records to determine insurance coverage.
- Managed claim files, ensuring compliance with regulatory requirements and internal policies.
- Conducted thorough investigations, gathering evidence and documentation for claims analysis.
- Trained junior adjusters on best practices in claims processing and customer service techniques.
- Mentored junior adjusters, sharing knowledge and expertise to contribute to their professional development within the company.
- Maintained a high level of accuracy in claim payments by thoroughly reviewing invoices and verifying coverage details before approval.
Senior Claims Adjuster
Allstate Corp
Northbrook, Illinois
01.2001 - 05.2021
- Evaluated complex claims to determine liability and settlement amounts.
- Led negotiations with claimants and legal representatives to resolve disputes efficiently.
- Mentored junior adjusters on best practices for claims processing and customer service.
- Implemented process improvements that enhanced workflow efficiency and reduced turnaround times.
- Analyzed data trends to identify fraudulent claims and mitigate company risk exposure.
- Interviewed claimants and witnesses to gather factual information.
- Streamlined communication between departments to improve overall claims resolution processes.
- Provided exceptional customer service during stressful situations, demonstrating empathy, patience, and professionalism throughout the entire claims process.
- Participated in ongoing professional development opportunities such as industry conferences, workshops and webinars to stay current with industry trends and advancements.
- Contributed to the continuous improvement of departmental policies and procedures through the identification of inefficiencies and proactive problem-solving techniques.
- Maintained detailed records of all case-related activities, ensuring accurate documentation for auditing purposes and future reference.
- Served as a subject matter expert within the company for complex claims issues, providing guidance and support to colleagues when needed.
- Mentored junior adjusters on effective time management and organizational skills, leading to improved work quality and job satisfaction.
- Achieved high accuracy rates in claims evaluation by consistently applying knowledge of policy coverage, liability assessment, and damage valuation.
- Collaborated with cross-functional teams to expedite claim handling processes, enhancing overall efficiency and client satisfaction scores.
- Enhanced customer satisfaction by promptly addressing and resolving complex claim issues through thorough investigation and analysis.
- Developed strong relationships with external partners such as repair shops, medical providers, and legal professionals to facilitate seamless claim resolutions.
- Optimized workload management, prioritizing time-sensitive cases to ensure timely resolutions for clients.
Customer Service Representative
Allstate Corp
Northbrook, Illinois
01.1986 - 01.2002
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
- Provided product information and support, enhancing customer understanding of services offered.
- Collaborated with cross-functional teams to streamline operational processes and improve service delivery.
- Mentored junior representatives, fostering skill development and knowledge sharing within the team.
Education
High School Diploma -
Berks Catholic High School Formerly Holy Name High
Wyomissing, PA05.1984
Business - Medical Secretary -not Completed
McCann School of Business
Reading, PA Skills
- Claims processing
- Regulatory compliance
- Negotiation techniques
- Case management
- Data analysis
- Customer service excellence
- Process improvement
- Fraud detection
- Documentation accuracy
- TX All Lines Licensed
- Training and mentoring
Timeline
Senior Claims Representative
ARC Global Risk
02.2022 - 11.2025
Senior Claims Adjuster, Automobile and Casualty
Gallagher Bassett Services Inc.
05.2021 - 02.2022
Senior Claims Adjuster
Allstate Corp
01.2001 - 05.2021
Customer Service Representative
Allstate Corp
01.1986 - 01.2002
Business - Medical Secretary -not Completed
McCann School of Business
High School Diploma -
Berks Catholic High School Formerly Holy Name High